Rebecca Butcher
Mudgee,Nsw
Summary
Have worked for several years in Hospitality management and am now looking to move into a new area of study and employment.
Overview
2
2
years of professional experience
Work History
Motel Manager
Southern Cross Motel Group
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Bottleshop Manager
Amaroo Tavern
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Café Manager
Dancing Goat Cafe
02.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
Education
No Degree - School Certificate
Gulgong High School
GulgongCertificate III - Early Childhood Education
Cowra Tafe
Cowra, NSWSkills
- Regulatory Compliance
- Mentoring
- Outstanding Communication Skills
- Problem solving skills
- Staff management
- Employee Scheduling
- Strategic planning
Timeline
Café Manager
Dancing Goat Cafe
02.2021 - Current
Motel Manager
Southern Cross Motel Group
Bottleshop Manager
Amaroo Tavern
No Degree - School Certificate
Gulgong High School
Certificate III - Early Childhood Education
Cowra Tafe
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