Regine Simkin
77 Shelterbelt Avenue, Weir Views
Summary
Proactive and goal-oriented, professional with excellent time management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Dispensary Technician
Chemist Warehouse
02.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
Pharmacy Assistant
Priceline Pharmacy
12.2020 - 12.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Barista
Starbucks
08.2018 - 07.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Executive
Breadtalk Pte.Ltd
05.2013 - 05.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Responsible for ordering bakery and operation supplies, consumables and other sales requirements.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Education
Bachelor of Science - Hotel And Restaurant Management
City University of Marikina
Marikina City, Philippines04-2019
Skills
- POS system operation
- Answering customer questions
- Friendly and outgoing
- Customer engagement
- Product restocking
Timeline
Dispensary Technician
Chemist Warehouse
02.2023 - Current
Pharmacy Assistant
Priceline Pharmacy
12.2020 - 12.2022
Barista
Starbucks
08.2018 - 07.2020
Customer Service Executive
Breadtalk Pte.Ltd
05.2013 - 05.2016
Bachelor of Science - Hotel And Restaurant Management
City University of Marikina
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