Will
Rosebery,NSW
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed at Zeus Street Greek and other esteemed venues. Excelled in enhancing customer satisfaction and streamlining POS operations, demonstrating exceptional team coordination and problem-solving skills. Achieved significant improvements in service delivery by fostering a welcoming atmosphere and efficiently managing dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Zeus Street Greek
Sydney , New South Wales
10.2023 - Current
- Provided high quality customer services by responding to customer enquiries, provided product information and recommendations, as requested;
- Processed sales transactions using cash and card, also processed any refunds and exchanges;
- Supported with daily closure procedures, including cash count and reconciliation between cash count result, POS machine summary, and system-generated revenue record. Documented reconciliation results in the system and investigated any variances to report to the manager.
- Supported with weekly restaurant stock-take by counting all products and inventories in the warehouse by population, clearly documented the results, and suggested any stock refill requirements to the manager.
- Managed and maintained cleanliness of the dining area to ensure a pleasant dining experience.
FOH Team Member
Hop Temple
Ballarat , VIC
08.2022 - 10.2024
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
Team Supervisor
OKAMI Japanese cuisine
Ballarat , VIC
10.2022 - 05.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
MBA -
UNSW
Sydney, NSW09-2024
Bachelor of Business -
Federation University
Ballarat, VIC06-2023
Skills
- Cash Handling
- Customer Service
- POS System Operation
- Table management
Certification
- RSA
- Driving license
Timeline
Team Member
Zeus Street Greek
10.2023 - Current
Team Supervisor
OKAMI Japanese cuisine
10.2022 - 05.2024
FOH Team Member
Hop Temple
08.2022 - 10.2024
- RSA
- Driving license
MBA -
UNSW
Bachelor of Business -
Federation University
Similar Profiles
Kazi Israte JarinKazi Israte Jarin
Shift Manager at Zeus Street Greek BalgowlahShift Manager at Zeus Street Greek Balgowlah
PAYALBEN PRAJAPATIPAYALBEN PRAJAPATI
Chef at Zeus Street GreekChef at Zeus Street Greek
Shisir ShresthaShisir Shrestha
Team Manager at Zeus Street GreekTeam Manager at Zeus Street Greek