Robyn Loft
Bannockburn,Victoria
Summary
Versatile and results-oriented professional with experience at AWL Trucking Australia PTY LTD, excelling in administrative support and customer relations. Demonstrated ability to enhance office management procedures and improve client satisfaction. Skilled in document control and fostering positive work environments, significantly contributing to efficient operations and team cohesion.
Overview
15
15
years of professional experience
Work History
Administration Officer
AWL Trucking Australia PTY LTD
11.2016 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted and distributed invoices for outstanding payments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Phlebotomist
Clinical Laboratories
02.2015 - 10.2016
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
EN Nurse
Wimmera Health Care Group
09.2014 - 10.2016
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
EN Nurse
St John of God Hospital Geelong
11.2009 - 07.2014
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed patients recovering from medical or surgical procedures.
Education
Bachelor of Nursing - Diploma of Nursing EN
FACTS
Geelong, VIC06-2007
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Documentation and control
- Document control
- Account reconciliation
- Document preparation
Timeline
Administration Officer
AWL Trucking Australia PTY LTD
11.2016 - Current
Phlebotomist
Clinical Laboratories
02.2015 - 10.2016
EN Nurse
Wimmera Health Care Group
09.2014 - 10.2016
EN Nurse
St John of God Hospital Geelong
11.2009 - 07.2014
Bachelor of Nursing - Diploma of Nursing EN
FACTS
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