ROHAN NEPAL
Lakemba,Australia
Summary
Dedicated and versatile gaming floor all-rounder with extensive experience in customer service, gaming operations, and compliance. Managed multiple roles: Responsible Gaming Officer (RGO), cashier, machine attendant, bartender, and customer support. Demonstrated skill in providing exceptional service, troubleshooting technical issues, and maintaining a welcoming environment. Proven ability to resolve conflicts quickly, ensuring a positive customer experience. Strong communication skills, team player, highly adaptable to changing work demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gaming Attendant
Canterbury Leagues Club
02.2024 - Current
- Performed RGO (Responsible Gaming Officer) duties – Ensured compliance with gaming regulations, identified problem gambling behaviour, and provided support resources.
- Oversaw gaming operations – Maintained a smooth and enjoyable experience for patrons.
- Provided exceptional customer service – Assisted patrons with gaming inquiries and enforced club policies.
- Served as a Machine Attendant – Ensured gaming machines operated correctly and assisted patrons.
- Handled cashier duties – Processed transactions and managed payouts and cheques accurately.
- Worked behind the bar – Prepared and served drinks efficiently.
- Adapted seamlessly to multiple roles on the gaming floor, demonstrating versatility and expertise in various operational areas.
Customer Service
Maatam-Al-Mandi
01.2023 - 02.2024
- Delivered exceptional customer service, proactively addressing customer needs and ensuring a top-tier experience.
- Utilized strong communication and problem-solving skills to resolve issues, leaving customers satisfied and valued quickly.
- Managed cashier operations with precision, processing transactions accurately and efficiently while maintaining a friendly and professional demeanor.
- Provided expert assistance to customers, offering knowledgeable guidance and personalized support to enhance their experience.
Education
Bachelors of IT -
Kings Own Institute
06.2025
Skills
- Customer Service
- Strong work ethic
- Responsible conduct of Gaming
- Gaming Operations
- Cash Handling
- Technical Troubleshooting
- Multi-Tasking
- Problem-Solving
- Bartending
- Adaptability
- Conflict Resolution
Languages
English
Nepali
Hindi
Spanish
Certification
- RSA (Responsible Service of Alcohol)
- RCG (Responsible Conduct of Gambling)
- Advanced RCG
- WWCC (Working With Children Check)
- Food Safety
- White Card
Timeline
Gaming Attendant
Canterbury Leagues Club
02.2024 - Current
Customer Service
Maatam-Al-Mandi
01.2023 - 02.2024
Bachelors of IT -
Kings Own Institute
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