Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose Hellier

South Yarra,VIC

Summary

Hardworking university student seeking employment. Bringing forth a motivated attitude and a variety of skills. Adept in various social media platforms and office technology programs such as Microsoft Excel. Committed to high quality customer service. Looking to develop skills in all areas of work

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

The North Face
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.

Administrative Assistant

Canaccord Genuity
06.2020 - 08.2023
  • Market research and report writing
  • Client contact
  • Customer service
  • Executed record filing system to improve document organization and management.


Sales and Customer Service Consultant

Telstra
04.2022 - 06.2023
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

Farm Worker

Rocklea Pastoral Company
11.2021 - 01.2022
  • 2021-2022 harvest
  • 18 hour shifts
  • Operated farm equipment such as tractors and trucks with extreme care and precision.

Restaurant Crew Member

Antonio's Pizzeria
05.2021 - 10.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Administrative Assistant

E L & C Baillieu
11.2018 - 06.2020
  • Market research and report writing
  • Client contact
  • Customer service
  • Executed record filing system to improve document organization and management.

Education

Bachelor of Business/Bachelor of Laws -

RMIT University
Melbourne, VIC
11.2026

International Baccalaureate Diploma - (Year 12 Equivalent)

Geelong Grammar School
Geelong, VIC
11.2019

Skills

  • Sales Expertise
  • Speech Clarity
  • Strong Communication and Interpersonal Skills
  • POS Transactions
  • Flexible Hours
  • Computer Proficiency and Microsoft Office
  • Stocking and Replenishing
  • Corporate Compliance

Certification

Responsible Service of Alcohol Victoria


Bronze Duke of Edinburgh Award


Regulatory Guide 146

  • (Licence to give financial advice)

Timeline

Retail Sales Assistant

The North Face
06.2023 - Current

Sales and Customer Service Consultant

Telstra
04.2022 - 06.2023

Farm Worker

Rocklea Pastoral Company
11.2021 - 01.2022

Restaurant Crew Member

Antonio's Pizzeria
05.2021 - 10.2021

Administrative Assistant

Canaccord Genuity
06.2020 - 08.2023

Administrative Assistant

E L & C Baillieu
11.2018 - 06.2020

Bachelor of Business/Bachelor of Laws -

RMIT University

International Baccalaureate Diploma - (Year 12 Equivalent)

Geelong Grammar School

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Rose Hellier