Hayley-Skye Smith
Grafton,NSW
Summary
My name is Hayley-Skye Smith, I'm 27 years of age living in Grafton. I am a friendly and reliable person who is keen to learn. I am currently in a Bar and Gaming Attendant position at The Grafton Hotel. I am eagerly seeking to expand my knowledge and to maintain a position that offers professional challenges utilising interpersonal skills, excellent time management and problem solving skills. Poised to contribute to team success and achieve positive results, I am respectable, great with communication, and willing to prove to be the best I can be in any position.
Overview
2
2
years of professional experience
Work History
Bar and Gaming Attendant
The Grafton Hotel
Grafton, NSW
04.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Managed bar inventory, restocked supplies.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Cafe Worker
Purple Haze Cafe
Grafton, NSW
08.2023 - 03.2024
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Food and Beverage Attendant
The Crown Hotel
Grafton, NSW
11.2022 - 01.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Advanced Responsible Conduct of Gambling (ARCG)
Barrington Group Training
Coffs Harbour 08.2024
White Card
CHS Training
South Grafton, NSW2022
Responsible Conduct of Gambling (RCG)
CHS Training
South Grafton, NSW2022
Responsible Service of Alcohol (RSA)
CHS Training
South Grafton, NSW2022
Certificate II - Hairdressing
TAFE NSW
Coffs Harbour, NSW2015
Skills
- Strong Communication and Interpersonal Skills
- Cash Register Operations
- Attentive to Detail
- Telephone Reservations
- Computer Skills - Word/MS Office
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Safe Work Practices
- Able to display resilience and courage by staying calm in challenging situations
- Safe Food Handling Certified
- Barista Techniques
- Gaming Machine Knowledge
Timeline
Bar and Gaming Attendant
The Grafton Hotel
04.2024 - Current
Cafe Worker
Purple Haze Cafe
08.2023 - 03.2024
Food and Beverage Attendant
The Crown Hotel
11.2022 - 01.2023
Advanced Responsible Conduct of Gambling (ARCG)
Barrington Group Training
White Card
CHS Training
Responsible Conduct of Gambling (RCG)
CHS Training
Responsible Service of Alcohol (RSA)
CHS Training
Certificate II - Hairdressing
TAFE NSW