Ryan Marshall
Keiraville,New South Wales
Summary
Dynamic Bar and Gaming Attendant with a strong work ethic and expertise in cash handling at Dapto Leagues Club. Enhanced customer satisfaction through effective problem resolution and streamlined operations, leading to increased patron engagement. Proficient in gaming machine maintenance and committed to responsible gambling practices, fostering a safe and enjoyable environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bar and Gaming Attendant
Dapto Leagues Club
06.2024 - Current
- Monitored gaming operations to ensure compliance with regulations and maintain a safe environment.
- Assisted patrons with gaming inquiries, enhancing customer satisfaction and engagement.
- Conducted routine inspections of gaming machines for functionality and cleanliness, ensuring a high-quality experience.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Collaborated with management to streamline workflows, resulting in increased efficiency during peak hours.
- Resolved patron issues promptly, fostering positive relationships and repeat visits to the club.
Bar Attendant
Mr Crown
03.2024 - 06.2024
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Engaged with customers to create welcoming atmosphere and promote special offerings.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
Bar Attendant
The Victoria Hotel
08.2023 - 01.2024
- Maintained cleanliness and organization of bar equipment and supplies.
- Assisted in preparation of drinks, ensuring adherence to recipes and standards.
- Operated point-of-sale system for accurate order processing and payments.
- Provided exceptional customer service and assistance to guests at bar area.
- Collaborated with team members to enhance overall guest experience during busy shifts.
- Adapted quickly to changing priorities in fast-paced environment, supporting efficient operations.
Education
Bachelor of Engineering (Mechanical) - Mechanical Engineering
University of Wollongong
Wollongong, NSW11-2027
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Gaming industry awareness
- Responsible gambling practices
- Gaming machine maintenance
- Customer service
- Time management
- Teamwork and collaboration
- POS systems
Certification
Responsible Service of Alcohol - November 2028
Responsible Conduct of Gambling - November 2028
Advanced Responsible Conduct of Gambling - November 2028
Timeline
Bar and Gaming Attendant
Dapto Leagues Club
06.2024 - Current
Bar Attendant
Mr Crown
03.2024 - 06.2024
Bar Attendant
The Victoria Hotel
08.2023 - 01.2024
Bachelor of Engineering (Mechanical) - Mechanical Engineering
University of Wollongong