Sahani Dharmasena
Oakleigh South
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Coles Express/ Reddy Express
07.2022 - Current
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed a strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Customer Service Representative
Coles Express
04.2019 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Commerce - Accounting And Business Management
Deakin University
Melbourne, VIC03.2019
Diploma of Business Management -
Deakin College
2016
Skills
- Decision-Making
- Goal Setting
- Hiring and Training
- Workload Management
- Shift Scheduling
- Team Leadership
Refrences
Khan Masfiqul
Area Manager (A2)
0429693408
Rishu Singal
Former multi-side manager
0433900535
Timeline
Assistant Manager
Coles Express/ Reddy Express
07.2022 - Current
Customer Service Representative
Coles Express
04.2019 - 07.2022
Bachelor of Commerce - Accounting And Business Management
Deakin University
Diploma of Business Management -
Deakin College
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