Samantha Dowsett
Summary
I am very eager to expand my experience and learn whilst developing more skills in the workplace. I pride myself on getting the job done, always meeting and exceeding expectations.
I am an enthusiastic learner who uses initiative, therefore, I am able to work well with or without supervision. I have my own reliable transport and will always give my best at what I do.
I am very punctual and prompt in my work habits and I have proved to demonstrate a positive ambitious can-do attitude and be dependable.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
Cootharinga North Queensland
10.2020 - Current
- Provided assistance in daily living activities including dressing, personal care, medications, and meal preparation to meet individual dietary requirements.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for client interactions and care standards.
- Kept detailed daily logs with care actions, client behaviours and incidents.
- Provided high level of physical support by lifting, adjusting and hoisting clients.
- Supported clients with transportation to activities of their choice, and all necessary appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Communicated clients needs to doctors, family and management to assist clients health and wellbeing.
- Assisted with money handling.
- Participating in all required training for updated and refreshed knowledge.
- Complying with industry work health and safety requirements.
Disability Support Worker
Multicare Services
03.2020 - 10.2020
- Adhered to company requirements for client interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviour and incidents.
- Provided assistance in daily living activities with personal care, medication and meal preparation to suit clients dietary requirements.
- Assisted with all household duties, ran errands, managed laundry and completed weekly grocery shopping.
- Participating in all required training for updated and refreshed knowledge.
- Complying with industry work health and safety requirements.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting and hoisting clients.
Casual Retail Assistant
Baby Bunting
05.2019 - 03.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided customer service in person and via telephone.
- Maintained product knowledge
- Maintained floor stock and promotional displays
- Use of EFTPOS and POS systems
- Ensuring clean and safe retail environment for customers.
- Participating in all required training for updated product knowledge.
- Complying with industry work health and safety requirements.
Hospitality Worker
KFC
08.2014 - 09.2019
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Use of EFTPOS and POS.
- Following cleaning and food service hygiene practices.
- Following of store opening and closing procedures.
- Participated in team meetings and internal training.
- Complying with industry work health and safety requirements.
Education
Cert III - Individual Support
Breakthru Community College
Townsville, QLD09.2019
Associate of Arts - Beauty Therapy
TAFE Queensland - Pimlico
Townsville, QLD08.2018
High School Diploma -
Saint Margaret Mary's College
Townsville, QLD11.2016
Skills
- Conflict Resolution
- Safety Management
- Document and File Control
- Appointment Organisation
- Recordkeeping Proficiency
- Training and Teaching
- Creative Thinking
- Team Leadership
- Documentation and Reporting
- Attention to Detail
- Effective communication
References
Work Reference
Jared Reynell - Service Manager - 0478 983 141 - jared.reynell@cootharinga.org.au
Work Reference
Petrice Melvin - Co-Worker - 0402 696 531
Work Reference
Emma Zillman - Co-Worker - 0427 545 982
Personal Reference
Samantha Cotterall - 0466 154 406
Timeline
Disability Support Worker
Cootharinga North Queensland
10.2020 - Current
Disability Support Worker
Multicare Services
03.2020 - 10.2020
Casual Retail Assistant
Baby Bunting
05.2019 - 03.2020
Hospitality Worker
KFC
08.2014 - 09.2019
Cert III - Individual Support
Breakthru Community College
Associate of Arts - Beauty Therapy
TAFE Queensland - Pimlico
High School Diploma -
Saint Margaret Mary's College
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