Samara Spangenberg
Event Coordinator
Sydney
Summary
Dedicated personable professional with proven ability to communicate effectively and build strong relationships across diverse client backgrounds. With over six years of experience in high-profile client management within luxury hospitality, customer service, copywriting, and B-Corp marketing, I excel at initiating conversations with new contacts and thrive on working towards purpose-driven projects and quality events. Adept in all facets of event coordination, including creative brief development, strategic planning, production, budgeting, and execution.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Food and Beverage Attendant
Intercontinental Hotel Sydney
2 2024 - Current
- Orchestrated the successful restaurant opening of Pont Dining Room, by coordinating operational procedures with the management team
- Demonstrated adaptability and problem-solving skills in addressing unforeseen challenges during the restaurant opening and operational phases
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
Event Coordinator for Global Public Relations
Tony's Chocolonely
03.2022 - 01.2023
- Brainstormed and implemented creative event concepts for the Chocolate Love A-FAIR Campaign press and influencer trip between Ben and Jerry's and Tony's Chocolonely
- Managed all aspects of the event planning process, including: event logistics, production, operations, budgeting, timeline execution, and cross-functional teams
- Analyzed KPIs, product launches, and press exposure metrics to develop and disseminate critical periodic stakeholder email newsletters using Salesforce
Customer Experience Associate
Rituals Cosmetics
10.2020 - 05.2021
- Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues
- Increased customer retention rates through consistent delivery of outstanding service experiences, resulting in a 94% positive case resolution rate
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements
Food and Beverage Attendant - Banquets
Fairmont Four Seasons Hotels & Resorts
09.2015 - 07.2018
- Coordinated events end-to-end in collaboration with the banquets team, showcasing multitasking and organizational skills
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed strong relationships with regular customers, leading to increased loyalty and repeated business
Education
Master of Science, Communication - Marketing And Political Communication
University of Amsterdam
Amsterdam, Netherlands 05.2021 - 05.2023
Bachelor of Arts - Law And Politics
University of Amsterdam
Amsterdam, Netherlands 05.2018 - 05.2021
Skills
SalesForce
Search Engine Marketing (SEM)
Search Engine Optimization (SEO)
Microsoft Office
Adobe Suite
Atlassian
Sharepoint
Languages
English Native
Spanish Native
German Native
Timeline
Event Coordinator for Global Public Relations
Tony's Chocolonely
03.2022 - 01.2023
Master of Science, Communication - Marketing And Political Communication
University of Amsterdam
05.2021 - 05.2023
Customer Experience Associate
Rituals Cosmetics
10.2020 - 05.2021
Bachelor of Arts - Law And Politics
University of Amsterdam
05.2018 - 05.2021
Food and Beverage Attendant - Banquets
Fairmont Four Seasons Hotels & Resorts
09.2015 - 07.2018
Food and Beverage Attendant
Intercontinental Hotel Sydney
2 2024 - Current
Similar Profiles
Po KwongPo Kwong
Banquet waitress at Intercontinental Hotel SydneyBanquet waitress at Intercontinental Hotel Sydney
Tra My NguyenTra My Nguyen
Housekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel SydneyHousekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel Sydney
Tra My NguyenTra My Nguyen
Assistant Housekeeping Manager at Rydges Sydney CentralAssistant Housekeeping Manager at Rydges Sydney Central