Tra My Nguyen
West Ryde,New South Wales
Summary
With 5+ years of experience in hospitality industry from Vietnam, Singapore and Australia. Enthusiastic worker in performing a variety of roles across the hotel industry including waitress, housekeeping supervisor and coordinator. I have strong interpersonal skills and the ability to work well in a fast-paced environment. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize on my skills and abilities in the field of hospitality. I wish to contribute my current skills attending to clients' needs and maintaining a professional to your company because I respect the professional environment in which goals and objectives are clearly established.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor/ Coordinator/Administrator
Intercontinental Hotel Sydney
Sydney , NSW
12.2022 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Handle all calls for the Housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Process all agency invoices and update all reported to give to finance when end month
- Do ordering supplement for housekeeping department and do stocktakes , order linen.
Housekeeping Supervisor /Coordinator
The Fullerton Hotel Sydney
Sydney , NSW
12.2021 - Current
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Waitress
Den Sushi Dining Rose Bay
Sydney , NSW
04.2019 - 05.2020
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Suggested additional items to customers to increase restaurant sales.
All Rounder
Sarika Connoisseur Café Pte Ltd
Singapore
04.2018 - 10.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
M.D. - Master of Management ( Tourism & Hospitality)
International College of Management
Sydney, NSW08.2023
B.A. - Bachelor of Hospitality Management
International College of Management
Sydney, NSW08.2021
Diploma - Diploma in Food & Beverage Management
SHRM College
Singapore10.2019
Skills
- Staff Evaluations
- Department Coordination
- Cleaning Practices
- Valet Services
- Complaints Handling
- Problem Solving
- Customer Service-Focused
- Clear Communication
Additional Information
- Brooke Eland from Intercontinental Hotel Sydney brooke.eland@ihg.com| +61412859867
- Lucille Talde from The Fullerton Hotel Sydney lucille.talde@fullertonhotels.com | +61450608538
Timeline
Housekeeping Supervisor/ Coordinator/Administrator
Intercontinental Hotel Sydney
12.2022 - Current
Housekeeping Supervisor /Coordinator
The Fullerton Hotel Sydney
12.2021 - Current
Waitress
Den Sushi Dining Rose Bay
04.2019 - 05.2020
All Rounder
Sarika Connoisseur Café Pte Ltd
04.2018 - 10.2018
M.D. - Master of Management ( Tourism & Hospitality)
International College of Management
B.A. - Bachelor of Hospitality Management
International College of Management
Diploma - Diploma in Food & Beverage Management
SHRM College
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