Po Kwong
Hornsby
Summary
Attentive, reliable, and self-motivated food and beverages attendant with experience serving customers in food service and excellent customer service skills. Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills, strong organizational skill eager to learn and adapt, will enable to excel in delivering high-quality service and ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Banquet waitress
Intercontinental Hotel Sydney
02.2024 - Current
- Effectively communicated with kitchen staff to manage simultaneous events, ensuring timely service for up to 180 guests per event
- Streamlined the banquet set up and breakdown process, reducing turnaround time by 20% and boosting event capacity
- Inventory support to the team
- Consistently achieved guest satisfaction surveys, reflecting an exceptional level of service and attention to detail
- Managed complex special request orders with accuracy, contributing to a 30% decrease in order errors
- Collaborated with event planners to optimize room layouts, enhancing guest experience and efficiency of service.
Food and Beverage Attendant
IHG Crown Plaza Terrigal
11.2020 - 01.2024
- Worked effectively in fast-paced environments
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Greeted guests, promoted specials, took orders, answered inquiries regarding menu items and specials
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction
- Gained strong leadership skills by managing minibar from start to finish
- Trained a team of 7+ members to do minibar job and other items according to instructions
- Prepared and presented standard operating procedure with electronic device and Opera
- Recognized for good service and awarded '3 years Good Service Hospitality'
- Experienced in a la carte and buffet breakfast
- Experienced in banquet and events.
Head waiter
Wyoming Lantern
01.2018 - 10.2020
- Practiced safe food handling procedures at all times
- Verified proper portion sizes and consistently attained high food quality standards
- Maintained high standards of customer service during high-volume, fast-paced operations
- Followed food safety procedures according to company policies and health sanitation regulations
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customer, researched and rapidly solved problems and rebuilt customer trust to prevent the loss of key accounts.
Senior All Around
King's Chicken
08.2019 - 06.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Suggested complementary items to orders to boost sales
- Administered a team of fast-food cooks, cashiers, and servers, delivering training on food preparation, presentation, sanitation, and safety procedures
- Displayed calm and friendly demeanor when addressing and resolving customer complaints
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Cash handling accurately processed cash and credit transactions, with a 100% accuracy rate in balancing the register.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Bistro Supervisor
Woy Woy Leagues Club
04.2016 - 03.2017
- Improved staff performance through training, attention to detail, and empathetic problem-solving methods.
- Inventory and order business supplies
- Responsible for guest billing and settling payment disputes
- Admin tasks as needed including bookings, check-ins, answering phones, responding to email, and social media inquiries
- Supervised and trained restaurant staff
- Daily financial report
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Set and oversaw weekly and special event menu plans.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
Skills
- Attention to details
- Good Communication
- Self-motivated
- Teamwork
- Time Management
- Technical skills
- Adaptability
- Cash handling
- Event setup & breakdown
- Fluent in Mandarin and Cantonese
Accomplishments
Achivement
3 years Good Service Hospitality
Accomplishment
Collaborated with a team in the minibar change over before Christmas, constructive OSH Act 1984.
Efficiently served more than 400 satisfied customers during an average shift at the breakfast buffet.
Referees
Nick Moore
Event Operations Manager
Mobile: 0414 717 722
Julie Richter
Banquet Manager
Mobile: 0401 604 994
Timeline
Banquet waitress
Intercontinental Hotel Sydney
02.2024 - Current
Food and Beverage Attendant
IHG Crown Plaza Terrigal
11.2020 - 01.2024
Senior All Around
King's Chicken
08.2019 - 06.2020
Head waiter
Wyoming Lantern
01.2018 - 10.2020
Bistro Supervisor
Woy Woy Leagues Club
04.2016 - 03.2017
Similar Profiles
Samara SpangenbergSamara Spangenberg
Food and Beverage Attendant at Intercontinental Hotel SydneyFood and Beverage Attendant at Intercontinental Hotel Sydney
Tra My NguyenTra My Nguyen
Housekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel SydneyHousekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel Sydney
Tra My NguyenTra My Nguyen
Assistant Housekeeping Manager at Rydges Sydney CentralAssistant Housekeeping Manager at Rydges Sydney Central