- Team Sports
- Cooking
- Gym Workouts
Samuel Hurlock
Kirwan,QLD
Summary
Skilled at dealing with high-stress environments, I use my problem solving skills and POS expertise to provide the highest quality customer service I can at Myer. I remain attentive to customer's needs and wants and adapt accordingly to the situation, even if dealing with a complex situation. My skills with SPSS allow to process and analyse data effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Myer
10.2023 - Current
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Representative
KFC
08.2021 - 01.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
Customer Service Representative
Pizza Hut
07.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor's of Psychological Sciences - Psychology
James Cook University
Townsville, QLD12-2025
High School Diploma -
Ryan Catholic College - Townsville
Kirwan, QLD11-2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales expertise
- SPSS Usage
- Adaptability
- POS Expertise
Accomplishments
Nominated as the Ryan Catholic College Language Ambassador for Japanese in 2019/2020.
Raised $750 for blood cancer research through the World's Greatest Shave.
Interests
Timeline
Customer Service Representative
Myer
10.2023 - Current
Customer Service Representative
KFC
08.2021 - 01.2024
Customer Service Representative
Pizza Hut
07.2019 - 06.2021
Bachelor's of Psychological Sciences - Psychology
James Cook University
High School Diploma -
Ryan Catholic College - Townsville
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