Sandy Nguyen

Led end-to-end requirements discovery, solution design, and delivery activities within an Agile environment, acting as the bridge between business stakeholders, design, and technical teams. Drove alignment on product vision, facilitated delivery planning, and ensured solutions met business goals and quality standards.

• Facilitated requirement workshops and stakeholder interviews to capture, refine, and prioritise business needs.
• Created detailed business process maps and documentation to guide solution and design activities.
• Partnered with designers to provide analysis, working assumptions, and schema details for prototype development.
• Collaborated with solution architects on end-to-end solution design and feasibility.
• Authored and maintained requirements in Confluence; developed epics and user stories in JIRA for sign-off.
• Oversaw quality assurance through unit testing, SIT & UAT planning, and acted as QA manager when required.
• Worked closely with Scrum Master and Project Manager on sprint planning, backlog grooming, and retrospectives.
• Delivered showcases and demos to business stakeholders and clients to validate progress and alignment.
• Rapidly onboarded into the project (3 months post-discovery) and progressed with detailed design ahead of schedule despite limited handover.

Technical Skills Gained

• Achieved Salesforce OmniStudio Consultant certification.
• Proficient in user management for 1,000+ users across multiple roles, profiles, permission sets, and data access models.

Soft Skills Gained

• Negotiated with SMEs to align business processes with system capabilities and limitations.
• Supported and motivated developers to ensure delivery quality and morale.
• Collaborated effectively with diverse teams, balancing expertise and personalities to achieve project goals.
• Adapted to shifting leadership, maintaining project momentum through changes in architects and project managers.

Highlight: Recognised for adaptability and initiative, successfully progressing detailed design ahead of schedule despite minimal handover.

• Led the development of a Salesforce 1GP to 2GP migration plan, collaborating with product owners to translate business needs into actionable technical requirements, ensuring alignment with stakeholders.
• Worked closely with developers building WealthConnect (a SaaS app on Salesforce), translating complex financial concepts into terms that developers could understand, while learning the challenges of app development for platform ecosystems.
• Supported Delivery and Customer Success teams on support cases, assisting clients with product queries, app usage, installation, and troubleshooting, contributing to enhanced client satisfaction and app performance.
• Conducted workshops with clients, Salesforce architects, developers, and product owners to gather and document business requirements, producing high-quality functional documentation, including user stories, process maps, and post-deployment guides.
• Facilitated Waterfall and Agile project delivery, driving smooth collaboration between teams and aligning app development with business goals, ensuring successful delivery of Salesforce projects.
• Collaborated on app enhancements, addressing support cases and working on process improvement initiatives.
• Created detailed user guides, training materials, and videos, delivering training to internal and external stakeholders, ensuring smooth system adoption and effective use of new app features.
• Engaged with cross-functional teams, including product owners, developers, and stakeholders, to ensure successful delivery of app features, aligning technical solutions with business objectives.

• Fostered strong business relationships by continuously improving service standards, contributing to a 50% increase in loyal customers and boosting online reviews by over 300, with the majority exceeding 4 stars.
• Coordinated with managers and section waiters to achieve high table turnover, resulting in breaking sales records twice within one year, each with a 20% revenue increase.
• Played a key role in creating a harmonious and vibrant business culture, earning management trust as the primary personnel for opening and closing the store.
• Effectively communicated with chefs and managers to maintain consistent quality across shifts, ensuring seamless operations.
• Managed inventory restocking, budgeting, and purchasing, while also producing sales reports, handling tills, and managing bank deposits at the end of shifts.

• Managed the receptionist area, welcoming clients, responding to phone inquiries, and handling walk-in requests for information.
• Corresponded with over 30 clients daily via email, providing information on tax activities, explaining required documents for tax returns, and registering TFN, ABN, and GST for newly formed companies and trusts.
• Communicated with ASIC and ATO to discuss client accounts, arrange payment plans for PAYG, tax debt, and GST, and prepared trust deeds and meeting minutes for Family Trust clients.

• Confidently assisted a senior lawyer in providing immigration consultations to new clients, managing key account clients with consistent communication and correspondence regarding their visa applications and document gathering.
• Accurately prepared, amended, and drafted legal documents, including contracts, lawyer letters, and other materials related to clients' visa applications.
• Productively handled clients' files, ensuring the proper management of confidential documents, communication records, and contracts.
• Professionally communicated with the Department of Immigration and Border Protection (DIBP) via phone and emails, managing inquiries and updates on clients' visa applications and status.

• Utilized strong customer service skills to explain product features, respond to queries, and provide accurate quotes while efficiently managing all customer and supplier correspondences, fostering clear communication and strong relationships.
• Demonstrated exceptional organizational skills by systematically managing and documenting files, ensuring accuracy and easy retrieval of information, and precisely streamlining daily reporting processes to enhance efficiency.
• Accurately generated invoices and entered financial data using the XERO system, supporting seamless financial operations with precise record-keeping.
• Confidently reconciled company bank accounts, credit cards, and lines of credit, ensuring financial accuracy and contributing to overall financial integrity.