Sara Madden

A role involving a high level of customer service and initiative.

Responsibilities:

• Busy days required a strong level of team work
• Opening and closing shop, ensuring it is clean and well kept
• Educated customers the menu and products being used
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

A diverse role from making coffees and front of house work to event set up and visual merchandising.

Responsibilities:

• Open and closing of store
• Creating visually pleasing table and event set ups for photoshoots and events
• Utilized POS system to receive and process customer payments.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Worked events such as weddings and parties, working the bar and waitressing.

A role greatly relying on teamwork and being focused.

Responsibilities:

• Trained new employees to perform duties.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Worked behind the pass, plating up and finalizing dishes and sending them off to the correct table.
• Working the Gelato bar, including serving, restocking and ordering gelato as well as cleaning out the freezers.
• Utilized POS system to total meal costs and handling change.