Sarah Collins
Caring Approach
Banks,ACT
1
Certification
16
years of professional experience
Compassionate Disability Support Worker skilled in complex care and problem-solving. Managed client needs effectively while fostering communication and empathy. Delivered high client satisfaction through attention to detail and collaboration with healthcare providers, ensuring optimal support for individuals with disabilities.
Work History
Team Leader in a SIL House
4 Years 10 Months- Conducted regular staff meetings and implemented ideas to improve the running of the house
- Conducted meetings with behaviour support practitioners and helped implement the plan in the house
- Coordinated communication between clients and health care professionals, including GP, physiotherapist, psychiatrist, speech pathologist, and elderly mental health team, ensuring comprehensive care.
- Worked closely with complex care clients including dementia, stroke, quadriplegic, and acquired brain injuries.
- Worked with high care needs clients involving manual handling, peg feeding, insulin injections and medication administration.
- Maintained accurate client records, submitted weekly reports to management, and reviewed and implemented care plans to enhance client support.
- Observed client behaviors and organized health care professionals for support
- Kept in contact with clients' families via phone and email to update them on how they were going or any changes made to their care plans.
- Prepared nutritious meals to meet individual dietary needs and designed a weekly meal plan.
- Maintained safety with a clean and tidy environment with regular risk assessments
- Prepared and participated in NDIS accreditation and audit readiness
- Conducted inductions and mentored new staff as well as assisted with staff performance reviews.
Disability Support Worker
10 Years 2 Months- Improved quality of life for clients with physical and intellectual disabilities through compassionate care and dedicated support.
- Delivered person-centred disability support aligned with individual care plans and daily routines.
- Provided personal care, meal preparation, and household support to enhance client independence.
- Facilitated community access and social participation for clients.
- Monitored wellbeing and promptly reported changes in client behaviour or health to ensure timely interventions.
- Followed medication procedures and maintained accurate documentation and progress notes.
- Maintained confidentiality, infection control, and workplace safety standards in all interactions.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Community Aged Care Worker
4 Years 8 Months- Assisted with personal care, mobility support, and daily living activities safely.
- Delivered person-centred support aligned with individual care plans and client preferences.
- Monitored client wellbeing and promptly reported changes to nursing and care teams.
- Documented observations, progress notes, and service delivery accurately in client records.
- Supported medication prompts and safe administration processes within scope of practice.
- Applied infection control, manual handling, and workplace safety procedures consistently.
- Provided emotional support and companionship during times of hardship or grief; ensuring clients felt valued and cared for.
- Conducted regular safety checks within clients'' homes, identifying potential hazards and implementing prevention measures.
- Implemented effective time management strategies to balance caseloads while maintaining a high level of care for each client.
- Facilitated social activities for clients, encouraging engagement and participation in community events.
Education
Diploma - Community Services
Certificate IV - Aged Care
Certificate III - Aged Care
Skills
Problem solving
Communication skills
Crisis Management
Complex care skills
Empathy
Staff training
Listening skills
Staff Scheduling
Organization
Attention to detail
Certification
First aid and CPR
Peg feeding
Stoma care
Insulin administration
Medication administration
Manual handling
NDIS orientation module
NDIS food and mealtime module
Food handling safety
Counselling workshop certificate
Timeline
Team Leader in a SIL House
Caring Approach
01.2022 - CurrentRead More
Disability Support Worker
Caring Approach
09.2016 - CurrentRead More
Community Aged Care Worker
Baptist Care
12.2010 - 08.2015Read More
Key To Learning
Diploma from Community Services
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Key To Learning
Certificate IV from Aged Care
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Key To Learning
Certificate III from Aged Care
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