SARAH JASSEM
Mirrabooka,WA
Summary
I am a Health Science graduate looking for part-time or flexible work to utilize my knowledge in the health industry and to improve my skills. Studying second year Bachelor of Speech Pathology at Edith Cowan University. Exceptional presentation and communication skills with fluency in two languages: English and Arabic. Enhanced skills in oral and written communication with other stakeholders, active listening and analytical problem-solving skills. Exceptional knowledge about the healthcare system and public health, as well as the importance of meeting patient and carers needs. Able to follow instructions and directions, including great team player. Due to juggling working and studying, I have great time-management skills as well as prioritise. Passionate about helping others and working in the healthcare industry.
Overview
7
7
years of professional experience
Work History
Customer Experience Officer
City of Stirling
05.2023 - Current
- Customer service over the phone and at front counter.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Team player and able to independently complete tasks.
- Flexible and adaptable with changes.
- Focused at achieving KPIs and maintaining good performance.
Education Assistant
Camp Australia
03.2023 - 05.2023
- Ensuring kids safety by monitoring and supervising them
- Assisting students with completing their homework
- Third party communication with children guardians.
Job Coach
atWork Mirrabooka
07.2022 - 03.2023
- Booking appointment and responsible for admin work for myself
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Team player and independently able to complete tasks
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Worked with vulnerable people in the community, addressed their barriers and worked with them to achieve their goals.
- Worked Aboriginal clients and people with English as their second language.
- Client confidentiality valued and maintained.
Reception
Head 2 Toe Wellness Solution
07.2021 - 07.2022
- Improved skills with working in Excel, Microsoft, and other software
- Ability to do Invoicing and banking
- Customer service face to face and over the phone
- Oversaw reception support, answering phones and greeting or escorting visitors.
- Debt recovery
- Safeguarded sensitive information with strict adherence to security protocols during transmission and reception.
- Contacting and dealing with third parties such as insurance
- Scheduling service bookings.
- Maintained and organized service reception area and checkout counters.
Customer Sales Representative
Shiels
06.2021 - 10.2021
- Working in this job has enhanced my skills in achieving KPIs
- Solidify my customer service and communication skills.
Pharmacy Assistant
Chemist Warehouse
12.2020 - 06.2021
- Working in this position has improved my communication skills and broadened my knowledge regarding the health field.
Customer Solution Specialist
Stellar
07.2020 - 12.2020
- Working in this job, challenged my skills as it improved my skills to communicate through the phone
- Skills of adapting to different environments and expanding my skills of communication.
Cashier/Front-end
Woolworth
11.2016 - 06.2020
- Working in this job, improved my ability to work in a diverse environment and my communication skills
- Customer care service professionalism in communication and customer care.
Education
Bachelor of Speech Pathology -
Edith Cowan University
Perth, WA12.2026
Bachelor of Health Sciences - Health Sciences
Curtin University
Perth, WA09.2022
Skills
- Exceptional communication Skills
- Administrative skills
- Teamwork and Collaboration
- Computer Skills
- Patience and composure
- Bilingual
- Great time management skills
- Well presented
References
- Stephanie Zhang, Head 2 Toe Physiotherapist, 0468 339 145
- Jessica Stojcevski, City of Stirling (Senior Customer Experience Officer), 0449 022 117
Timeline
Customer Experience Officer
City of Stirling
05.2023 - Current
Education Assistant
Camp Australia
03.2023 - 05.2023
Job Coach
atWork Mirrabooka
07.2022 - 03.2023
Reception
Head 2 Toe Wellness Solution
07.2021 - 07.2022
Customer Sales Representative
Shiels
06.2021 - 10.2021
Pharmacy Assistant
Chemist Warehouse
12.2020 - 06.2021
Customer Solution Specialist
Stellar
07.2020 - 12.2020
Cashier/Front-end
Woolworth
11.2016 - 06.2020
Bachelor of Speech Pathology -
Edith Cowan University
Bachelor of Health Sciences - Health Sciences
Curtin University
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