Sean Colligan
Greenslopes,QLD
Summary
Charismatic and reliable individual with extensive experience in the fast-paced service industry. Excellent interpersonal and communication skills with a focus on guest satisfaction, efficiency and productivity. Motivated by personal improvement and successful results, while also keeping an enjoyable work environment.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
The Willow Hotel
04.2019 - 10.2023
- Completed solo venue opening and closing procedures.
- Handled large amounts of cash accurately and calculated daily banking deposits, along with completing end-of-day reports.
- Maintained high standards of customer service by keeping up to date with bar and menu options and ensuring patrons felt cared for.
- Trialled, trained and supervised new hires in essential job functions to maximise knowledge and performance.
- Reviewed CCTV footage and worked with police to resolve incidents.
- Kept drinks well-stocked and organised for effective service.
- Upheld a clean, safe and happy work environment to a notable standard.
- Played a large role in marketing and merchandising upcoming events and promotions.
- Took reservations and customer queries over the phone, as well as made outgoing calls to businesses needed to repair faulty instruments and appliances.
- Developed and maintained strong relationships with patrons and staff to boost loyalty, trust and satisfaction.
Fuel Station Attendant
7-Eleven
08.2018 - 12.2018
- Processed fuel and merchandise transactions by operating a POS system with accuracy.
- Cleaned up fuel and other spills in accordance with safety procedures.
- Enforced customer safety regarding the laws around fuel pumps.
- Took deliveries, managed product damage and restocked the store to an orderly standard.
- Checked tools and equipment function to prevent accidents and injuries.
Call Centre Agent
My Home Improvements
03.2018 - 07.2018
- Overcame objections using friendly, persuasive strategies.
- Used a computer to find the customers most likely to make a purchase and generate more leads.
- Utilised creative sales techniques to upsell products and services.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Contacted customers after the sales process to create ongoing customer satisfaction and resolve any issues or complaints.
- Set up appointments with interested customers according to schedule availability.
- Maintained a supportive and fun work environment with the call centre team.
Retail Store Assistant
Cotton On
10.2017 - 02.2018
- Greeted customers, helped them locate merchandise and suggested suitable options.
- Displayed merchandise and arranged it in attractive ways to encourage sales.
- Restocked of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer focused, personal service to boost sales and customer satisfaction.
- Worked with loss prevention by monitoring shopper behavior.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Register Operator
Sam Coco Trading
01.2016 - 04.2017
- Assisted in the opening and closing of the store.
- Operated a cash register to complete transactions accurately and efficiently.
- Used strong people skills to maintain customer satisfaction and secure future business.
- Responded promptly to requests for assistance, issues and customer inquiries.
- Reconciled the cash till at beginning and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
StudyMix
Approved Manager's License
Moorooka, QLD03.2022
StudyMix
Responsible Manager of A Licensed Venue
Moorooka, QLD03.2022
Coomer Training College
Certificate III in Hospitality
West End, QLD02.2016
Cavendish Road State High School
Queensland Certificate of Education
Holland Park, QLD11.2015
Cavendish Road State High School
Certificate II in Visual Art And Design
Holland Park, QLD11.2015
Skills
- Guest Satisfaction
- Multi-tasking
- Staff Training
- Attention to Detail
- Problem Solving
- Technical Proficiency
Timeline
Bar Supervisor
The Willow Hotel
04.2019 - 10.2023
Fuel Station Attendant
7-Eleven
08.2018 - 12.2018
Call Centre Agent
My Home Improvements
03.2018 - 07.2018
Retail Store Assistant
Cotton On
10.2017 - 02.2018
Register Operator
Sam Coco Trading
01.2016 - 04.2017
StudyMix
Approved Manager's License
StudyMix
Responsible Manager of A Licensed Venue
Coomer Training College
Certificate III in Hospitality
Cavendish Road State High School
Queensland Certificate of Education
Cavendish Road State High School
Certificate II in Visual Art And Design
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