Shan Trevena
Condell Park,NSW
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team player with expertise in admin management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive admin experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Administration Officer & ALS Receptionist
St Luke's Private hospital
SYD, CBD
05.2022 - 11.2023
- Email correspondence for marketing enquires
- Taking front of house calls for executive Team
- Ordering/designing Marketing goods from all departments eg Names badges, cards, labels & sourcing of marketing products
- Diary Management (Scheduling meetings)
- Caring out In Body scans/initial consults with new physio customers
- Opening & closing of studio
- Assisting Physios with any new stock required or issues that need to be taken care of
- Updating of Pricings/promotions and events for the wellness center
- Assisting with St Luke's Facebook page post for marketing
- Managing all bookings for Physiotherapy & Hydrotherapy clients
- Credit card reconciliation
- Handling of confidential information
- Managing ALS enquires
- Generating ALS Sales reports monthly for the finance Team
- Assisting executive team with Administration duties
- Attending/assisting executive staff events off/on site
- Maintaining & updating executive staffs data base spreadsheets for mail outs
- Filing confidential company documents
- Signing off of parcels and other marketing goods coming in
- Attending/assisting Aged care & executive staff events
- Attending/assisting seniors on their day trips
- Manage all calls & enquires for Active Life Studio
Connections assistant
Flow Systems Pty Ltd
SYD, CBD
08.2018 - 04.2022
- Assisting builder and their electricians/Plumbers through the connection phase of a new property
- Generating invoices to builders
- Insuring the builder has followed our requirements in terms of connection
- Generate occupancy certificates
- Data entry
- Generate work orders
- Manage after hours phone (Faults & Emergencies)
- Monthly reporting
- Community Events
Case Manager Warranties
Samsung Australia Pty Ltd
03.2018 - 07.2018
- High volume of disputes/resolutions
- Assessing warranty claims raised by consumers under the guidance of legal terms & consumer protection laws.
- Analyzing assessment results submitted through service center in order to create a report on warranty claim.
- Development and communication of resolutions prepared based on the assessment results and analysis.
- Ensuring to finalize, process, resolution based on consumers acceptance.
- Liaising with internal stakeholders to ensure smooth delivery of resolution finalized.
- Uploading and organizing documents in relation to claims in order to upload them in the CRM for audit and compliance reference.
Account Manager - Collections
Central Finance Management Group
10.2016 - 03.2018
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints/disputes.
- Create trust relationships with debtors when possible to avoid future issues.
- Comply with requirements when legal action is unavoidable.
Administrative Assistant
Instyle Pools and Spas
06.2016 - 10.2016
- Carrying administrative duties such as filing, typing, copying, binding, scanning etc
- Organizing arrangements for senior technicians who install the Spas.
- Writing letters and emails on behalf of other office staff.
- Booking conference calls, banking & couriers.
Administrative Assistant
Lelios Bibbo Consulting Collections
08.2015 - 05.2016
- High volume debt collecting on high dollar items for challenging customers in the building industry
- Providing the highest level of customer service.
- Processing EFTPOS payments.
- Dealing with telephone and email enquiries.
- Monitoring stationary levels and ordering office supplies.
- Development of reports with analysis for the clients.
- Scheduling and attending meetings, booking site inspections.
- Audio, copy typing and letter writing.
- Daily Invoicing.
- Typing Bore logs & Footing Construction Reports.
Administrative Assistant
Gabbett Machinery
10.2013 - 06.2015
- Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
- Organizing travel arrangements for senior technicians.
- Writing letters and emails on behalf of other office staff.
- Booking conference calls, rooms, taxi, couriers, hotels etc.
- Monitoring stationary levels and ordering office supplies.
- Greeting and assisting visitors to the office.
- Maintaining computer and manual filing systems.
- Develop and update administrative systems to make them more efficient.
- Answering telephone calls and passing them on.
- Processing expenses sheets and invoices.
Commercial Placement Coordinator - GEM
Channel Nine
04.2012 - 08.2013
- Daily Production preparation of promo material in our production system, classification, sponsorship and program information requirements as required by Presentation, Programming, Promotions, Marketing and Social Media and Sales Integration.
- Daily commercial placement for channel GEM, bill board placement
- Performing final technical checks of all on-air promos prior to delivery to the network playout Centre
- Liaising with Presentation/Scheduling department and Network Control on delivery of all promo Content to meet on-air deadlines.
- Coordination of all promo delivery via an internal Presentation system, Phoenix and Avid integrated production software.
Education
Cert IV in OH&S -
Charles Darwin University
01.2012
Certificate II sports and recreation -
Training skills and services
01.2011
Senior first aid -
Training skills and service
01.2011
Certificate in safe Talk -
Charles Darwin University
01.2010
Completion of grade 11 -
Casuarina senior collage
01.2010
Green belt in 'Sikaran martial arts' -
Life balance gym
01.2008
Skills
- MYOB
- Zendesk
- NetSuite
- Ram
- Fox Bix
- Arc
- MS Office
- Ecoll File ledger
- SAP
- Glofox
- Genie
- Positive
- Work well unsupervised
- Well presented
- High attention to detail
- Computer Literate
- Fast learner when using new systems
- Punctuality
- Reliability
- Trustworthiness
- Great time management skills
- Team Player
- Email correspondence
Technological Skills
- MYOB
- Zendesk
- NetSuite
- Ram
- Fox Bix
- Arc
- MS Office (Word, Access, Excel, PowerPoint, Outlook)
- Ecoll File ledger
- SAP
- Glofox
- Genie
Industry Qualifications
- 2008, Green belt in 'Sikaran martial arts', Life balance gym
- 2010, Certificate in safe Talk, Charles Darwin University
- 2010, Completion of Year 11, Casuarina senior college
- 2011, Certificate II sports and recreation, Training skills and services
- 2012, Cert IV in OH&S, Charles Darwin University
- 2024 Understanding Dementia
- 2024 Senior first Aid
- WWCC
Timeline
Administration Officer & ALS Receptionist
St Luke's Private hospital
05.2022 - 11.2023
Connections assistant
Flow Systems Pty Ltd
08.2018 - 04.2022
Case Manager Warranties
Samsung Australia Pty Ltd
03.2018 - 07.2018
Account Manager - Collections
Central Finance Management Group
10.2016 - 03.2018
Administrative Assistant
Instyle Pools and Spas
06.2016 - 10.2016
Administrative Assistant
Lelios Bibbo Consulting Collections
08.2015 - 05.2016
Administrative Assistant
Gabbett Machinery
10.2013 - 06.2015
Commercial Placement Coordinator - GEM
Channel Nine
04.2012 - 08.2013
Cert IV in OH&S -
Charles Darwin University
Certificate II sports and recreation -
Training skills and services
Senior first aid -
Training skills and service
Certificate in safe Talk -
Charles Darwin University
Completion of grade 11 -
Casuarina senior collage
Green belt in 'Sikaran martial arts' -
Life balance gym