Shaun Wooden
Bulimba,QLD
Summary
Customer-oriented Store Manager offering over 19 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store assistants and department managers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Coles Supermarket
Fairfield
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Lead a team of over 160 through a major refurbishment while improving safety results, inventory availability and team moral
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Effectively managed multiple concurrent renovation projects while ensuring consistent quality control measures were in place at all times.
Store Manager
Coles Supermarket
Toowong, QLD
10.2022 - 04.2024
- Lead a team with a headcount over 177 team members
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Coles Supermarkets
Kedron, QLD
02.2020 - 10.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led team, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Evaluating employee performance and cultivating improvement initiatives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new team members to meet job requirements.
- Coordinated work of over 133 team members by offering clear direction and motivational leadership.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Identified business issues, creating customized solutions for individual problems.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Reviewed monthly financial results with store leadership team and regional manager to identify opportunities to improve profitability.
Store Manager
Coles Supermarkets
Petrie Terrace, QLD
09.2018 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Caretaking Store Manager
Coles Supermarkets
Brisbane CBD, QLD
05.2018 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Support Manager
Coles Supermarkets
Indooroopilly, QLD
12.2015 - 05.2018
- Executed successful compliance monitoring and risk assessment programs.
- Completed internal audits according to established procedures.
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
- Conduct audits of food safety practices
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Conducted safety and hazard inspections of work sites.
- Checked and calibrated equipment for safety.
- Coordinated fire drills on required basis.
Regional Coach - Change and Transformation Team
Coles Supermarkets
Greater Brisbane, QLD
08.2017 - 10.2017
- Trained existing team in key positions new business process.
- Facilitated training to communicate new inventory management process and procedures.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
- Conducted site visits and follow up to verify progression and development of personnel.
Duty Manager
Coles Supermarkets
Toowong, QLD
11.2009 - 12.2015
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of store manager.
- Collaborated with upper management to improve productivity of operations.
- Handled employee problems in absence of department manager.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Assistant Customer Service Manager
Coles
Toowong, QLD
03.2009 - 11.2009
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed weekly team rosters to meet expected coverage demands.
Customer Service Representative
Coles
Noosa, QLD
05.2003 - 03.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Calculated and counted change quickly.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Coolum State High School
Coolum Beach11.2003
Skills
- Multitasking and Organisation
- Team Building and Leadership
- Store Merchandising
- Policies and Procedures
- Recruiting and Hiring
- Store Operations
- Performance Assessment
Certification
Food safety supervisor
Timeline
Store Manager
Coles Supermarket
04.2024 - Current
Store Manager
Coles Supermarket
10.2022 - 04.2024
Store Manager
Coles Supermarkets
02.2020 - 10.2022
Store Manager
Coles Supermarkets
09.2018 - 02.2020
Caretaking Store Manager
Coles Supermarkets
05.2018 - 09.2018
Regional Coach - Change and Transformation Team
Coles Supermarkets
08.2017 - 10.2017
Store Support Manager
Coles Supermarkets
12.2015 - 05.2018
Duty Manager
Coles Supermarkets
11.2009 - 12.2015
Assistant Customer Service Manager
Coles
03.2009 - 11.2009
Customer Service Representative
Coles
05.2003 - 03.2009
High School Diploma -
Coolum State High School