Shaurn Beach
Emu Park
Summary
Dynamic leader with proven success in boosting sales and customer loyalty at Pine Beach Hotel through innovative promotional events and strategic merchandise placement. Expert in employee training and effective communication, fostering a professional work environment and achieving company-wide objectives. Skilled in merchandising strategies and customer service, ensuring optimal stock levels and high satisfaction rates.
Overview
8
8
years of professional experience
Work History
Bottle Shop Manager
Pine Beach Hotel
06.2024 - Current
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
Department Manager
Drakes Emu Park
02.2017 - 06.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Grade 10 -
Redbank Plains High
Redbank, QLDSkills
- Employee training
- Merchandising strategies
- Store maintenance
- Promotional planning
- Customer service
- Customer assistance
- Multitasking
- Effective communication
- Heavy lifting
Timeline
Bottle Shop Manager
Pine Beach Hotel
06.2024 - Current
Department Manager
Drakes Emu Park
02.2017 - 06.2024
Grade 10 -
Redbank Plains High
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