Shayla May
Coldstream
Summary
Dynamic and reliable professional with extensive experience in customer service and cleanliness, Proven ability to maintain high hygiene standards while delivering exceptional service. Skilled in time management and teamwork, consistently achieving customer satisfaction and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cafe All Rounder
Sprouts
07.2019 - 04.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Monitored food temperatures to comply with safety regulations.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Restaurant All Rounder
Singhs On The Way
10.2022 - 07.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Ice Cream Scooper
Carousel Ice Cream
07.2023 - 10.2023
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Offered samples of new ice cream flavors to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
Cafe All Rounder
Lilydale Munchies
01.2024 - 07.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Production Line Worker
Loral Ipsum
07.2024 - Current
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Packaged and labeled products using automated equipment.
- Trained new employees by demonstrating operation of production line machinery.
- Met production targets and tight deadlines by collaborating closely with team members.
Skills
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Attention to detail
- Reliable
- Time management
- Teamwork and communication
- Line work
Timeline
Production Line Worker
Loral Ipsum
07.2024 - Current
Cafe All Rounder
Lilydale Munchies
01.2024 - 07.2024
Ice Cream Scooper
Carousel Ice Cream
07.2023 - 10.2023
Restaurant All Rounder
Singhs On The Way
10.2022 - 07.2023
Cafe All Rounder
Sprouts
07.2019 - 04.2020
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