Sheridan Rigby
Armstrong Creek,VIC
Summary
Proven Administration Officer with a track record of enhancing customer loyalty and streamlining operations at Johnny's Furniture. Excelled in office management and customer relations, significantly improving service response times. Skilled in administrative support and adept at fostering positive customer engagements. Demonstrated ability to optimize inventory levels, ensuring operational efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Administration Officer
Johnny's Furniture
05.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Progressed through various customer service, administration and purchasing roles.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Organized training sessions for in store staff to enhance their skills in in-house operations.
- Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
Administrative Assistant
Timbershades
11.2015 - 08.2017
- Corresponded with clients through email, telephone, or postal mail.
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Processed accounts receivable and accounts payable.
- Assisted senior staff with career fairs and Home Shows.
- Provided clerical support to company employees, including copying, faxing and file management.
Education
Certificate III - Kitchen Operations
TAFE NSW
St Leonards2016
High School Diploma -
Asquith Girls High School
Asquith, NSW11.2015
Skills
- Administrative Support
- Office Management
- Customer Relations
- Payroll and budgeting
Timeline
Administration Officer
Johnny's Furniture
05.2019 - Current
Administrative Assistant
Timbershades
11.2015 - 08.2017
Certificate III - Kitchen Operations
TAFE NSW
High School Diploma -
Asquith Girls High School
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