SHOBANA HARAAN
Girraween,NSW
Summary
Adept Optical Dispenser with a proven track record at Specsavers Optometrists, I excel in enhancing customer loyalty through exceptional service and expertise in optical measurements. My strong communication skills and sales aptitude have significantly contributed to customer satisfaction and sales performance. Proficient in computer skills and customer service, I consistently deliver optimal visual solutions and support to both clients and team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Optical Dispenser
Specsavers Optometrists
11.2014 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Helping customers in ordering visual aids and contact lenses.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Cashier Assistant
Spice Mini Mart
10.2023 - 05.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Optometry
Madras Medical College
IndiaNo Degree - Optical Dispensing
TAFE NSW
Randwick, NSW11.2014
Skills
- Communication and Interpersonal Skills
- Sales and upselling aptitude
- Visual acuity testing
- Scheduling appointments
- Insurance billing procedures
- Record Keeping Competence
- Optical Measurements Accuracy
- Computer Skills
- Customer Service
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Cashier Assistant
Spice Mini Mart
10.2023 - 05.2024
Optical Dispenser
Specsavers Optometrists
11.2014 - Current
Bachelor of Science - Optometry
Madras Medical College
No Degree - Optical Dispensing
TAFE NSW
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