Shohidul Shezan
Adelaide,SA
Summary
- Increased revenue by implementing a new pricing strategy.
- Designed a custom CRM to enhance business efficiency.
- Data Analysis & Process Improvement
- Spearheaded corporate insurance claims management, reducing resolution time
- Manage repair processes for damaged vehicles, invoicing clients and repairers.
- Reconcile accounts, manage invoicing, and track financial transactions using Xero.
- Manage car sales, working with dealers and clients on rent-to-own for used and brand-new deals.
- Coordinate with insurance companies for both corporate and third-party claims.
- Sit in strategic meetings with the CEO and directors to develop business improvements.
Overview
6
6
years of professional experience
Work History
Operations Manager
Simba Car Hire
Adelaide, SA
02.2019 - Current
Experienced Operations Manager with five years of expertise in the car hire industry, overseeing customer service, compliance, damage repair processes, pricing strategies, and sales. I have worked hard over the last five years, helping Simba Car Hire grow from a small shop to an award-winning business with seven branches across Australia. Proven ability in using accounting software, managing corporate insurance, and designing backend systems to streamline business operations. With a Bachelor of Business Information Systems, I am now looking to transition into a Business Analyst role where I can apply my skills in data analysis, process improvement, and strategic planning.
Education
Bachelor Of Business Informations System - Business And IT
Torrens University Australia
03.2023
Diploma Of Computing And IT - Information Technology
Eynesbury Senior College
02.2019
Skills
- Team leadership & customer service management
- Process design & system implementation (CRM)
- Pricing strategy development & market analysis
- Damage repair management & invoicing (Xero)
- Corporate & third-party insurance follow-ups
- Data analysis & reconciliation
- Car sales (dealers, rent-to-own, brand-new)
- Meeting participation & business improvement planning
- Strong communication & problem-solving skills
Timeline
Operations Manager
Simba Car Hire
02.2019 - Current
Bachelor Of Business Informations System - Business And IT
Torrens University Australia
Diploma Of Computing And IT - Information Technology
Eynesbury Senior College
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