SIDDARTH PARASHAR
Melbourne,Australia
Summary
Software and DevOps Engineer at Accenture Australia working for NBN Co, with overall 12 years of experience working in IT field.
Experience in designing and building scalable microservices using Spring Boot and AWS (S3, EKS, Lambdas, Step functions, EC2, EFS, VPC etc).
Expert in DevOps practices and tools (Docker, Kubernetes, CICD tools).
Experience in managing the production system with critical microservices deployed, ensuring the high availability of systems.
Performing the performance tuning in production system to improve performance.
Like to work with various teams with different skill sets to troubleshoot, resolve the issue.
Partaking in the major incident bridge to debug application issues in production and providing workaround or permanent fixes.
Onshore lead and managing teams at offshore and stakeholders at onshore.
Overview
12
12
years of professional experience
Work History
Business Architecture Specialist
Accenture Australia - Project NBN Co
, Melbourne
10.2022 - Current
- Designing and building complex business requirements using Spring Boot, REST APIs, Python, and advanced AWS services, including Lambda, Step Functions, DynamoDB, API Gateway, EKS, Route 53, CloudFormation, EC2, S3, and SNS/SQS.
- Solving performance bottlenecks in the production environment to improve overall API business metrics.
- Managing large-scale production systems for 24/7 availability and monitoring. Production systems infrastructure includes VMs, EKS clusters, respective nodes/pods, Oracle 19.22 database, and Oracle GoldenGate 19..
- Reporting the business metrics to the stakeholders, and building a plan to improve existing services and architecture.
- Leading architecture design and implementation of microservices-based solutions using Spring Boot, Docker, and Kubernetes for scalable deployments, using pipeline as code concepts.
- Implementing DevOps practices with Jenkins, Git, and Jira/Confluence, ensuring CI/CD pipelines, and production performance tuning for optimal system reliability.
- Developing and integrating solutions with Global Traffic Manager (GTM) and Local Traffic Manager (LTM) for enhanced network performance.
- Managing the offshore team of devops engineers.
- Driving test-driven development (TDD) using Python and Java in an Agile environment.
Telecommunication Billing Development & Consulting
Tata Consultancy Services - Project Liquid Telecom South Africa
10.2021 - 10.2022
- Led the transformation of phasing out the Geneva Billing system to introduce Oracle BRM. Greenfield implementation of oracle BRM with rating pipeline.
- Designed and built customization on top of oracle product using plsql packages, restAPI.
- Implementing DevOps practices with Jenkins, GIT, docker, kubernetes
- Designed and built CICD pipeline using jenkins to implement devops practises.
- Configured BRM/ECE/PDC systems and developed product offerings with value-maps, charge selectors, and balance elements, optimized via Jenkins-based CI/CD pipelines.
- Customized policy opcodes and MTAs using REST APIs and Spring Boot, enhancing billing functionalities in a DevOps-driven environment.
- Integrated ECE/PDC/BRM with WebLogic queues and AWS SNS/SQS for real-time processing and scalability.
Senior Consultant
Oracle India Pvt Ltd - Project Southern linc USA
03.2021 - 10.2021
- Built payments platform from scratch and integrated with payment gateway
- Built the integration to support customer onboarding using Get/Post APIs, opcode implementation, and the Java Spring Boot framework for the design and implementation of complex business requirements.
- Built the local number portability from scratch to enable portin & port-out functionalities
- Debugging of huge plsql code for billing and discounting for production issues
- Automation of unit test cases by creating a Java-based automation framework.
- Customization of opcodes, defects correction
- Working knowledge of CVS, GIT, and handling the monthly releases.
- Leading the offshore team across plsql and BRM domain to align the deliverables
- Working Knowledge of Jira
Application Development Team Lead
Accenture Solutions Pvt Ltd - Project Swisscom Switzerland
04.2019 - 03.2021
- Responsible for taking the handover from existing vendor to Accenture from onshore (Switzerland)
- Involved in the issue resolution, new change requests, client deliverables
- Working in the BRM migration from solaris to Linux along with latest 7.5 upgrade with PS23
- Involved in the automation of reports and billing and invoicing
- Working on plsql core implementation for billing and discounting framework
- Working knowledge of Jenkins, GIT and handling the monthly releases
- Leading the offshore team across PL/SQL and BRM domains to align the deliverables.
- Collaboration with the offshore team for offloading of tasks and CRs.
- Debugging of huge plsql code for billing and discounting for production issues
Senior Consultant
Blue Rose Technologies
12.2018 - 03.2019
- Working at the client location with the responsibility of primary contact from Project to client
- Involved in the issue resolution, new change requests, client deliverables
- Involved in the automation of reports and billing and invoicing
- Responsible of carrying out the billing/Invoicing of extensive customer base in a single BDOM
- Experience in MTA execution and optimization based on the system performance
- Collaboration with the offshore team for offloading of tasks/CRs
Associate Consultant
Vodafone Shared Services India Limited
02.2018 - 12.2018
- Working on the Incidents and Problem incidents that occurs in BRM
- Writing shell scripts to automate the tasks
- Debugging of the issues related to payments (BRM initiated and invoice payment methods), billing issues, invoicing issues, collections issues and order management
- Involved in the client interaction calls to report BRM issues and triaging
- Responsible for keeping track of the Problem incidents
- Debugging using testnap and cm/dm logs
- Involved in Collections process debugging and the workflow to end customer
- Analysis on the fmw payload debugging on jca errors
- Getting the new requirements from client and deriving the operational impact in inducting requirements within operational capacity
- Interaction with clients to brief the issues and resolution involving oracle
- Face of BRM team at onsite, getting requirements and briefing offshore team to assist
Senior Software Engineer
Wipro Technologies
03.2017 - 01.2018
- The project caters the need of Vodafone to bill US based IoT customers
- Oracle BRM stack is implemented with Vertex as Taxation Manager to manage 3-tier taxation structure of USA
- Managing the end-to-end billing operations as a team leader
- Lead the operations team and support the growth and mentoring of the team on BRM related issues
- Managing the L3 incidents where code fix, reporting issues fix is required
- Performing all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required
- Proactive identification of issues and providing the resolution
- Client interaction on daily basis over the video/voice calls on various billing queries, Revenue trends, billing issues etc
- Billing SPOC from offshore for L2 & L3 level support
- Managing Enterprise on-boarding
- Tracking the end-to-end progress on the onboarding
- BRM environment setup from existing AMI image in SIT, Development environments
- Experience in designing price plans and creating multi-tiered plans using Pricing center (or xml)
- Debugging of custom opcode from testnap
- Coordinate with the project manager & business analysts to establish schedule time and work breakdown schedules for approved projects
- Good experience in Billing & Invoicing, Payments & Account Receivable module
- Replication of production issues in development environment to find RCA and fix
- Deployment/Upgradation of code in production environment
- Development of reports - A/R, Revenue, GL etc
- Development of data models in BIP for customer centric reports
- Development of shell scripts to automate the manual activities
- Understanding of CRM, AIA from BRM perspective
- Know OSM task orchestration
- Know end-to-end order flow
Software Engineer
Wipro Technologies
05.2013 - 03.2017
- Vodafone launched the mobility MVNO business in USA which was developed by Wipro
- The oracle stack was deployed over the cloud
- Vodafone had launched numerous customer specific bundled products and offers across USA
- The customer segment targeted was postpaid with two customer segments: Individual and Corporate customers
- The oracle stack was customized as per business needs, wherein, the network provisioning was completely third party integration
- Onboarding of customers' viz
- Individual or corporate connection
- Billing/Invoicing of customers on BDOMs manual (pin_bill_accts, pin_inv_accts) as well as automated (pin_bill_day) process
- Carrying out typical BRM activities of Invoicing (Docgen and BIP), Payments(Remittance through automated UEL), Collections and Adjustments
- Creating the multi-tiered data-voice bundled products using pricing center
- Triaging of orders stuck at BRM due to various reasons (triaging involved understanding AIA Payload, checking CM & DM logs at either debug or error level)
- Creation of sql query for various reports like Revenue, taxation, AR etc based on BDOMs/Region/City etc
- Resolution of priority incidents from by L3 level debugging by collaboration with developers and yielding the result as per client ask
- Driving the company based initiative in the team for client satisfaction like timely response, daily standup calls etc
- Preparation of shell scripts for various repetitive tasks like health check script, BRM start stop scripts etc
- Understanding the code and doing small changes as a part of emergency-CRQ(e-CRQ)
- Handling the RA queries for reconciliation of data end-to-end (CRM & BRM) like active subscriber, purchased product amount etc
- Actively engaged with different teams for cross skilling to understand various functionalities of different oracle products like types of orders in CRM, AABC service of AIA, OSM order orchestration, MZ's cdr refining process, portal issues where customer is unable to get the account details etc
Education
Masters of Technology - Distance - Software Engineering
Birla Institute of Technology And Science, Pilani
Pilani, India01.2018
Bachelor of Science - Computer Application
Kurukshetra University
India01.2013
Skills
- AWS Certified Developer Associate
- Certified SRE Foundation (DevOps Institute)
- Certified DevOps Foundation (DevOps Institute)
- Certified Oracle BRM Implementation Specialist
- DevOps = Git, Docker, Kubernetes, Jenkins
- AWS - EKS, EC2, S3, Lambda functions, Step functions, DynamoDB, Route 53, API Gateway, CloudWatch, SQS, SNS
- Spring Boot 3
- Oracle Database 1922
- Oracle Golden Gate 191
- Tools: Splunk, Load balancers (GTM, LTM)
- Oracle BRM, ECE, PDC, OCOMC, BIP
- Python, Java, plsql, unix
- Excellent communication skills
- Team Management
- Strong problem-solving abilities
Timeline
Business Architecture Specialist
Accenture Australia - Project NBN Co
10.2022 - Current
Telecommunication Billing Development & Consulting
Tata Consultancy Services - Project Liquid Telecom South Africa
10.2021 - 10.2022
Senior Consultant
Oracle India Pvt Ltd - Project Southern linc USA
03.2021 - 10.2021
Application Development Team Lead
Accenture Solutions Pvt Ltd - Project Swisscom Switzerland
04.2019 - 03.2021
Senior Consultant
Blue Rose Technologies
12.2018 - 03.2019
Associate Consultant
Vodafone Shared Services India Limited
02.2018 - 12.2018
Senior Software Engineer
Wipro Technologies
03.2017 - 01.2018
Software Engineer
Wipro Technologies
05.2013 - 03.2017
Masters of Technology - Distance - Software Engineering
Birla Institute of Technology And Science, Pilani
Bachelor of Science - Computer Application
Kurukshetra University
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