Siew Mei Leong
Doncaster,Vic
Summary
With over 12 years of experience as an accountant and now as a Business Analyst specializing in Fraud & Acquisition Risk, my career has been fulfilling and diverse. Alongside my financial accounting background, I have also gained expertise in customer service and restaurant work, adding value to companies seeking to optimize their resources. My strengths lie in quickly establishing rapport and understanding people's needs, complementing my business acumen and financial proficiency. I prioritize knowledge, integrity, strong principles, and passion. As a confident team player, I excel at building professional relationships swiftly and thrive on challenges while adapting well to any circumstance. I am attuned to the company's needs while keeping the big picture in mind. Open to roles in business administration or customer service, I am eager to contribute my skills and expertise.
Overview
21
21
years of professional experience
Work History
Business Analyst
Telstra
2009.12 - Current
- I initially joined this organisation as FOH credit consultant to collect outstanding debt from consumer whose account is still active
- After 6 months I was transfer to another team – Specialised Recoveries to collect outstanding debt from consumer whose account already deactivated by Telstra due to non-payment
- After 3 months in the Specialised Recoveries FOH team, I have the opportunity to transfer to a Specialised Recoveries manual team to work on manual manage account like dispute, dispute resolve, essential account, and all others
- In February 2011 I have an opportunity to work for the CLOC (Channel Logistic Operation Centre) team as a 6 month secondment and in October 2011 convert to a permanent Senior Consultant Role in the team
- I was with the CLOC team until April 2015 and then has a good opportunity to gain a role in the CDT as a Business Analyst.
Accountant
Choice Hotels Australia
2004.03 - 2009.11
- Working as the sole accountant, reporting to the company director, I worked within a team of 6 accounts payable and receivable personnel and supervised an assistant accountant
- On a day-to-day basis I controlled and documented all invoices and money movements and liaised extensively with clients
- I prepared monthly reconciliation reports under strict timescales, prepared fortnightly payroll, all superannuation, month, and year-end tax and reconciled yearly reports for the auditors.
Education
Bachelor Degree in Business - Accounting
Royal Melbourne Institute of Technology
Melbourne, VIC01.1993
Victorian Certificate of Education VCE -
Taylors College Melbourne
Melbourne, VIC01.1988
Skills
- Demonstrated experience in supervising and leading a team
- In depth knowledge in cash flow analysis and forecasting
- Well-developed communications and interpersonal skills
- Proficient in BAS, P&L and balance sheet reports
- Outstanding finance and business qualifications
- Excellent customer service & call centre skills
- Ability to build a professional rapport quickly
- Highly developed problem-solving skills
- Accounts payable/receivable expertise
- Internal audit processes and reporting
- Conducting financial/risk analysis
- Customer Needs Assessment
General
- General
References
Sharon Hatherall, Fraud and Acquisition - Lead, 0412 550 083
Timeline
Business Analyst
Telstra
2009.12 - Current
Accountant
Choice Hotels Australia
2004.03 - 2009.11
Bachelor Degree in Business - Accounting
Royal Melbourne Institute of Technology
Victorian Certificate of Education VCE -
Taylors College Melbourne
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