Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sindy Au

Melbourne,VIC

Summary

Dynamic Product Owner with a proven track record at ANZ, adept at driving strategic outcomes and managing end-to-end business change. Leveraging strong analytical skills and outstanding business acumen, I enhance customer journeys and deliver impactful solutions, ensuring compliance and operational excellence while fostering collaboration across diverse teams.

Overview

7
7
years of professional experience

Work History

Product Owner - Permissions & Entitlements

ANZ
Docklands, VIC
12.2023 - Current
  • Contribute to the evolution of our application, ensuring alignment with market needs, and our broader business objectives.
  • Enable and inspire a multidisciplinary team to pursue its mission by guiding them on what work should be completed.
  • Create, prioritize, sequence, and maintain the Product Backlog. Assist with the elaboration of Epics, Themes, and Features into user stories that are granular enough to be achieved in a single sprint.
  • Convey the vision and goals at the beginning of every release and sprint, and ensure the squad remains aligned to these.
  • Engage stakeholders to ensure the Squad is building the right solution, and correct it if needed.
  • Liaise with tribe leads, other POs, and various business units to ensure alignment and support required to succeed
  • Actively lead and participate in daily stand-ups, sprint planning, showcases, and retrospective ceremonies.
  • Use metrics to ensure feedback from stakeholders and customers is captured, as well as to continually review progress.
  • Provide ongoing support for platforms as required, e.g. Problem and incident management, remediation.
  • Regularly conduct and maintain risk assessments for all changes to meet compliance requirements
  • Proficient in conducting data analysis to provide insight, influence decisions, problem-solving, and solutions.
  • Managed and coordinated technology and business releases to ensure seamless, successful deployment, and ensuring customer satisfaction.

Product Manager - Client Monies

ANZ
Docklands, VIC
10.2022 - 12.2023
  • Gathering and analyzing requirements across various business units to define future-state business processes, execute product enhancements, and resolve issues.
  • Collaborate with stakeholders throughout the value chain, including customers, front-line teams, product managers, operations, and technology. Effectively navigates conflicting requirements to ensure optimal value delivery for ANZ, its customers, and end clients.
  • Proficiency in comprehending and managing diverse regulatory demands encompassing financial crime obligations (KYC, AML/CTF, and sanction screening) and tax regimes (FACTA/CRS and AEOI).
  • Ensure the delivery of value to customers and enhance end-to-end customer journeys through customer centric solutions.
  • Managed and executed SIT, UAT, and BVT testing along with pilot projects, ensuring seamless patch and upgrade deliveries. Furthermore, authored a variety of guides tailored for both customer-facing and user audiences.
  • Oversee a spectrum of remediation tasks, including addressing interest and account maintenance issues, platform changes, handling data
  • Conducting financial analysis on the overall trust account portfolio to facilitate decision-making and gain insights into trends.requests, and implementing API adjustments.
  • Enhancing current processes and frameworks to promote adherence to effective product management and minimize operational risks.
  • Support the product owner in managing additional cash management products including escrow, statutory trust, and project trust accounts.
  • Take proactive measures to mitigate risk by conducting regular product risk assessments and implementing robust control mechanisms.

Service & Enablement Lead

ANZ
Docklands, VIC
09.2021 - 10.2022
  • Lead a team of 6 external contractors to remediate 7 separate events totaling a financial impact of ~$640k.
  • Data analysis and written recommendations/ business case to support and facilitate remediation event discussions and approvals.
  • Streamlined existing work processes and increased operational uplift by implementing and developing tools and procedures.
  • Mapping out processes and internal staff user manuals to facilitate the implementation of customized solutions and change initiatives.
  • Daily investigation and oversight of all processes to reduce revenue leakage and meet compliance and risk requirements.
  • Responsible for ensuring correct account and general ledger reconciliation for Product Billing and Clearing Services.
  • Work closely with key stakeholders across frontline, assurance, risk and product to resolve queries and provide superior client outcome

Pricing Analyst - Home Loans

ME Bank
Melbourne, 3000
10.2018 - 09.2021
  • Analyzed product pricing, profitability and portfolio trends to identify and drive revenue opportunities and provide options to streamline processes.
  • Improved pricing governance, guidance and clarity across the organisation to achieve a better customer and banker experience.
  • Work closely with key stakeholders to drive a range of product improvements, uplift capability, and process enhancements to support product growth, improve risk, and reduce costs to enhance product profitability.
  • Report, review and track progress on home loan sales and retention budget and targets.
  • Investigated and responded to pricing and product queries from distribution channels, marketing, risk, legal, dispute resolution, and support operations teams.
  • Leverage customer and banker feedback and performed extensive product research to understand competitor activity, strategies, and emerging market trends to develop and implement new solutions.
  • Developed and delivered product training to support front-line and other key stakeholders.
  • Identified and executed various revenue uplift opportunities from product churns.
  • Analysis and presentation of APRA Market Share pack to executive, senior management, leadership team and across the value chain to provide visibility of market growth and insights.
  • Assist senior management in navigating change initiatives by engaging in product governance and approval procedures.

Education

Bachelor of Commerce - Finance, Financial Planning, Commercial Law

Deakin University
Burwood
01-2016

Certificate III - Financial Services

Holmesglen Tafe
Chadstone
01-2011

Skills

  • Business acumen and strategy
  • Change management and implementation
  • Banking operations and customer delivery
  • Willingness to learn
  • Leadership and project management
  • Conflict resolution and negotiation
  • Stakeholder engagement and communication
  • Staff training and development
  • Retail and institutional banking expertise
  • Relationship building and influence
  • Adaptability and flexibility
  • Proven analytical skills and evidence-based decision making

References

References available upon request.

Timeline

Product Owner - Permissions & Entitlements

ANZ
12.2023 - Current

Product Manager - Client Monies

ANZ
10.2022 - 12.2023

Service & Enablement Lead

ANZ
09.2021 - 10.2022

Pricing Analyst - Home Loans

ME Bank
10.2018 - 09.2021

Bachelor of Commerce - Finance, Financial Planning, Commercial Law

Deakin University

Certificate III - Financial Services

Holmesglen Tafe

Similar Profiles

CREATE PROFILE
Sindy Au