Sonia Spagnol
Sunshine Coast,QLD
Summary
Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
13
13
years of professional experience
Work History
Corporate Store Manager
7eleven
01.2024 - Current
- Recruit and hire staff for the store to meet the needs of customers.
- Complete schedules and assign duties and responsibilities to the store’s staff.
- Train new employees and provide continuing education and training to current employees.
- Track and implement financial quotas for the store and staff based on the stated financial goals of the business.
- Manage store inventory.
Assistant Store Manager
Telstra
01.2021 - 01.2023
- Recruit, train, and supervise store employees.
- Provide feedback, coaching and performance evaluations.
- Improve the overall performance of a store.
- Manage stock.
- Oversee day-to-day tasks.
- Ensure safety procedures are followed.
- Set up key performance indicators (KPIs).
- Handle customer queries, concerns, and complaints.
- Organize weekly meetings across territory.
Operations Manager / secondment assistant store leader
Telstra
01.2018 - 01.2021
- Recruit, train, and supervise store employees.
- Provide feedback, coaching and performance evaluations.
- Improve the overall performance of a store.
- Manage stock.
- Oversee day-to-day tasks.
- Ensure safety procedures are followed.
- Set up key performance indicators (KPIs).
- Handle customer queries, concerns, and complaints.
Sales Representative
Telstra Corporation
11.2012 - 01.2018
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- In-depth knowledge about our products.
- Processing orders, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Laser Technician/ Skin Specialist
Laser clinics Australia
North Ryde
05.2016 - 06.2017
- Perform Medical Grade Laser hair reduction, using candela gentle lase.
- Perform Fractional RF, Skin needling and chemical peels.
- Managing phones, bookings and enquiries.
- Consultations.
- Promoting Injectable anti-wrinkle treatments and working alongside registered nurse/ doctor.
- Skin Analyses.
- Consultations.
- Laser hair removal consultations/ Determining Clients Fitzpatrick type and advising of pre and post laser care.
Education
Clinical Training -
Clinical Training Course in GL Pro and Yag Laser System
Diploma - Marketing
TAFE
LiverpoolDiploma - Beauty Therapy
Tafe NSW
LiverpoolHigher School Education -
Ambarvale High School
Skills
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
Timeline
Corporate Store Manager
7eleven
01.2024 - Current
Assistant Store Manager
Telstra
01.2021 - 01.2023
Operations Manager / secondment assistant store leader
Telstra
01.2018 - 01.2021
Laser Technician/ Skin Specialist
Laser clinics Australia
05.2016 - 06.2017
Sales Representative
Telstra Corporation
11.2012 - 01.2018
Clinical Training -
Clinical Training Course in GL Pro and Yag Laser System
Diploma - Marketing
TAFE
Diploma - Beauty Therapy
Tafe NSW
Higher School Education -
Ambarvale High School