Sophia Shaw
Yarrawonga
Summary
Friendly cafe waitress with experience in order taking, payment processing, and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Worker
Adelle Symes
12.2020 - Current
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Trained new cafe workers in sales, customer service, and safety.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Warehouse Packing and Shipping Employee
Kate Cummins
03.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Supermarket Worker
Food Works Mulwala
08.2020 - 01.2024
- Operated cash register to process customer transactions.
- Helped with bagging groceries and ensuring customer satisfaction.
- Stocked shelves with products to ensure availability for shoppers.
- Provided support during peak hours to enhance overall store experience.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
Education
High School Diploma -
Sacred Heart College
Yarrawonga 11-2024
Skills
- Teamwork and collaboration
- Customer service
- Flexible schedule
- Punctual and reliable
- Beverage crafting
- Product knowledge
Certification
- First Aid Certification
- VIC Driver's License
Timeline
Warehouse Packing and Shipping Employee
Kate Cummins
03.2023 - 01.2025
Cafe Worker
Adelle Symes
12.2020 - Current
Supermarket Worker
Food Works Mulwala
08.2020 - 01.2024
High School Diploma -
Sacred Heart College
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