Sreejith Sathyan
Summary
Administrative professional with strong organizational skills and focus on efficient office management. Known for fostering team collaboration and adapting to changing needs to achieve results. Expertise in project coordination, scheduling, and maintaining accurate records. Reliable and results-oriented with proactive approach to problem-solving and process improvement.
Overview
4
4
years of professional experience
Work History
Administration Officer
Alfred Health
08.2023 - Current
- Coordinated administrative processes to enhance operational efficiency across departments.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Promote good customer relations, with patients, visitors and Hospital personnel.
- Customer service and clerical duties including answering telephones in a timely manner.
- Maintain patient confidentiality at all times with respect to all operations of the Patient Service Centre and adhere to Alfred policies in regards to patient confidentiality.
- Ensure that all required data changes are entered into the patient data base in a timely and accurate manner.
- Provide information and reports as required to other departments within Alfred Health.
- Act in professional manner at all times.
- Maintain patient database in IPM,updating patient details as required.
- Register patients on the Waitlist and clerically manage encounters in accordance with the Elective Surgery Access Policy and Alfred Health Elective Surgery Access Guidelines.
- Ensure Waitlist data entry is accurate and up-to-date for the purpose of internal and external reporting requirements
- Provide high-level customer service to inbound phone enquiries specific to Waitlist processes.
- Assist with Telehealth appointments as required.
- Provide high-level customer service at Pre Admission Clinic reception.
Associate Dentist
Bupa Dental Care
04.2021 - 03.2023
- Performed comprehensive dental examinations and assessments to determine treatment needs.
- Administered anaesthesia and managed patient comfort throughout procedures.
- Built strong relationships with patients, fostering trust and open communication regarding their dental concerns.
- Completed consultations with patients for treatment plan.
- Improved patient satisfaction by providing comprehensive dental care and personalized treatment plans.
- Executed restorative treatments including fillings, crowns, and bridges with precision.
- Collaborated with dental hygienists to develop tailored patient care plans.
- Educated patients on oral hygiene practices and preventive care techniques.
Education
Bachelor of Science - Dentistry
University of South Wales
United Kingdom05.2018
Skills
- Administrative support
- Office management
- Clinical documentation
- Microsoft office
- Electronic medical records
- Medical coding
- EHR management
- Medical terminology proficiency
- Cerner implementation
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Task prioritization
- Interpersonal skills
- Analytical thinking
Languages
English
Fluent
Timeline
Administration Officer
Alfred Health
08.2023 - Current
Associate Dentist
Bupa Dental Care
04.2021 - 03.2023
Bachelor of Science - Dentistry
University of South Wales
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