Stephanie Leishman

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Answered telephones and provided information about script status, store hours and booking vaccines/additional service.
• Assisted pharmacist by taking in and handing out prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

• Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, rubbish-free workspaces to maximise productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Lifted and carried heavy materials.
• Completed on-time deliveries by choosing best and most efficient routes.

Monitoring health and wellbeing of 22 animals every day, maintaining their feed and water levels

Revegetating land cleared for cattle and cropping by planting and upkeeping native Australian plants

Assisting with waste management measures, mucking out animal enclosures

helping build and maintain boundary and internal fences

fetching water and petrol as the property was off-grid and relied on generated power and external water supply

helping plan for potential bushfire evacuation

• Greeted customers and helped with product questions, selections and purchases.
• Organised store merchandise racks and displays to promote and maintain visually appealing and clean environments.
• Assisted customers with prompt and polite support face to face
• Worked closely with the retail manager to solve problems and handle customer concerns.
• Used POS system to process sales, returns, online orders and gift card activations.