Stephanie Mico
Kogarah,NSW
Summary
Dynamic Optical Dispenser with extensive experience at IC Optometrist, excelling in frame and lens fitting, and office management. Proven track record in enhancing customer satisfaction through tailored lens recommendations and effective social media strategies. Strong organizational skills and a keen fashion sense drive successful sales reporting and quality control initiatives.
Overview
8
8
years of professional experience
Work History
Optical Dispenser
Ian Cleaver Optometrist / IC Optometrist
Gymea, NSW
10.2020 - Current
- Thorough understanding of Rodenstock Lenses
- Trained with Rodenstock to use equipment such as Impressionist Tool and Dneye Scanner for all customer orders
- High knowledge and experience of Sunix Practice Management System
- Managing social media accounts
- Developed marketing strategies aimed at increasing revenue opportunities.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Prepared detailed reports on monthly sales performance metrics.
- Trained in hand edging lenses on hand edger
- Adjustments on frame with use of bead heater
- Conducted frame inventory audits and restocked shelves with new merchandise when needed.
- Trained new employees on company policies, practices and procedures.
- Handled customer inquiries, complaints or disputes in a professional manner.
- Kept up-to-date with latest trends in eye wear fashion through continuing education courses and industry events.
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Adjusted and fitted frames for proper alignment and comfort.
- Assisted patients in selecting eyeglasses frames according to their facial features, style preferences and budget.
- Quality control / inspection of spectacles and prescription sunglasses
- Fitting and dispensing of spectacles, sunglasses and contact lenses
- Troubleshooting on all lens types
- Experience with fitting and adjusting boutique frames such as Ovvo and Lool
- Ordered contact lenses from suppliers using patient prescription information.
Optical Dispenser
Katz Eyes Optometrist by George and Matilda Eyecare
Bondi Junction, NSW
04.2017 - 09.2020
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Adjusted and fitted frames for proper alignment and comfort.
- Ordered contact lenses from suppliers using patient prescription information.
- Performed minor repairs to frames such as tightening screws, replacing nose pads or temple tips.
- Assisted patients in selecting eyeglasses frames according to their facial features, style preferences and budget.
- Quality control / inspection of spectacles and prescription sunglasses
- Troubleshooting on all lens types
- High knowledge and experience of Sunix Practice Management System
- Moderate knowledge of Optomate Practice Management System
- Thorough understanding of Zeiss Spectacle Lenses
- Experience with fitting and adjusting boutique frames such as Lindberg and Lucas de Steal
- Knowledge and personal knowledge of Orthokeratology lenses
- Starting up and managing social media accounts
- When required, worked at other G&M practices which included Optique Potts Point, Evian Optometrists St Leonards, Eyecee Newtown, Individual Eyewear Cronulla, and Antonello Palmisani Leichhardt
Optical Dispenser
George and Matilda Eyecare Support Office
04.2020 - 05.2020
- Temporary position during COVID-19 lockdown due to temporary closure of Bondi Junction practice
- Handled complete customer orders sent from lens labs from temporary closed practices around Australia
- Final checked customer orders and contacted patients for payment and postage
- Assisted with phone calls diverted from temporarily closed stores and arranged telehealth consultations
Education
Certificate IV - Optical Dispensing
Randwick TAFE
Randwick, NSW, Australia01.2018
Skills
- Frame fitting
- Hand edging and lens fitting
- Rodenstock lenses
- Sunix practice management
- Inventory management
- Sales reporting
- Social media management
- Quality control
- Frames adjustment
- Organizational skills
- Fashion and style sense
- Educate clients
Awards
- Maui Jim Rewards Program- Sunglasses and Gift Cards
- G&M Perfect Pairs Team Incentive Westfield Gift Card
- G&M Highest Sale Christmas Incentive 2018
- G&M Unsung Hero Quarter 4 2019
- Health and Safety Courses provided by Randwick TAFE
- Certificate of achievement Hand Hygiene Student Health Practitioners Online Learning Module
- Certificate of achievement Infection Control Orientation – Minimal Patient Contact, Direct Patient Contact and Indirect Patient Contact
- First Aid Course and CPR Course
Optical Participations
- Vision Screening and Pre-Testing Masterclass provided by Australian Dispensing Opticians Association (ADOA) and TAFE NSW
- Attending ODMA Trade Fair & O-Show Trade Fair
- Rodenstock Lens Training
- Provision Training
Availability
4 weeks’ notice to be given to current employer
References
References available upon request.
Timeline
Optical Dispenser
Ian Cleaver Optometrist / IC Optometrist
10.2020 - Current
Optical Dispenser
George and Matilda Eyecare Support Office
04.2020 - 05.2020
Optical Dispenser
Katz Eyes Optometrist by George and Matilda Eyecare
04.2017 - 09.2020
Certificate IV - Optical Dispensing
Randwick TAFE