Stuart Wright
Alderley,Queensland
Summary
Accomplished professional with 30 years of extensive experience in government, non-government, and private sectors. Skilled at navigating diverse cross-cultural environments. Committed to ongoing learning and growth, adept at adapting to evolving work landscapes and emerging technologies. Offers a distinctive perspective and a wealth of knowledge acquired through a multifaceted career journey, enriching every professional endeavor.
Overview
31
31
years of professional experience
Work History
Claims Management Officer
RACQ
08.2024 - 10.2024
- Short term contracted position assisting with the management of property claims as a result of the Christmas2023 storms throughout South East Queensland
- As a Property Claims Officer, I managed and processed a portfolio of insurance claims
- My role involved assessing the validity of claims by conducting thorough investigations, reviewing policy coverage, and analysing supporting documentation, customer interaction, reporting, risk management and decision making
Claims Officer
East Coast Car Rentals
08.2022 - 10.2024
- Diligent Motor Vehicle Claims Officer with a proven track record of effectively managing and processing claims within the rental car industry
- Possessing comprehensive knowledge of insurance policies, regulations, and industry standards, I excel in investigating, evaluating, and resolving claims efficiently
- With strong analytical skills and attention to detail, I ensure accuracy in claim assessments while providing exceptional customer service
- My commitment to integrity and professionalism enables me to navigate complex claim scenarios with ease, delivering optimal outcomes for both clients and stakeholders
Customer Service Representative
BP Australia
03.2022 - 07.2022
- Customer-focused Customer Service Representative with a solid background in providing exceptional service in fast-paced environments
- Proficient in fuel management, cash handling, and maintaining cleanliness and safety standards
- Skilled in assisting customers, offering product recommendations, and resolving inquiries with professionalism and efficiency
- Committed to ensuring a positive experience for every patron, I thrive in collaborative team settings and uphold a strong dedication to operational excellence
Rental Sales Agent
Avis Budget Group
04.2021 - 03.2022
- Dynamic Car Rental Sales Agent with a proven record of delivering top-notch service
- Highly skilled in facilitating smooth rental processes, from vehicle selection to contract completion, while ensuring customer satisfaction
- Proficient in managing reservations, coordinating vehicle logistics, and resolving any issues promptly and effectively
- With a keen eye for detail and strong communication skills, I excel in building rapport with clients and promoting additional services to enhance their experience
- Committed to upholding company standards and driving revenue growth through exceptional service delivery
Co-Owner
The Hunger Hut
07.2018 - 09.2020
Director/Co-Founder
Three Sista's Pty Ltd
05.2012 - 11.2019
Principal Project Officer (AO8)
Department of Housing & Public Works
01.2009 - 02.2012
Executive Officer (EL1)
Department of Prime Minister & Cabinet, Australian Government
08.2007 - 12.2008
Chief Executive Officer
Mapoon Aboriginal Shire Council
04.2006 - 08.2007
Assistant Regional Manager (AO7)
Aboriginal and Torres Strait Islander Housing
07.2003 - 04.2006
Senior Adviser (AO5)
Department of Transport and Main Roads
01.2000 - 06.2003
Chief Executive Officer
Yakanarra Aboriginal Corporation
01.1998 - 12.1999
Project Manager
Western Desert Puntukurnuparna Aboriginal Corporation
01.1994 - 01.1998
Education
Diploma of Project Management - undefined
Southbank Institute of TAFE
01.2011
Certificate IV in Training and Assessment - undefined
TAFE Queensland North
01.2006
Diploma of Business - Accounting
TAFE WA South Metropolitan
01.1986
Skills
- Organizational development
- Human resources management
- Team collaboration
- Safety protocols
- Strategic planning
- Innovation and creativity
- Work coordination
- Report writing
- Community relations
- Cultural awareness
- Report preparation
- Budgeting and finance
- Reporting and documentation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Interpersonal skills
- Operations management
- Goal setting
- Professionalism
- Staff management
- Interpersonal communication
- Strategic partnerships
Timeline
Claims Management Officer
RACQ
08.2024 - 10.2024
Claims Officer
East Coast Car Rentals
08.2022 - 10.2024
Customer Service Representative
BP Australia
03.2022 - 07.2022
Rental Sales Agent
Avis Budget Group
04.2021 - 03.2022
Co-Owner
The Hunger Hut
07.2018 - 09.2020
Director/Co-Founder
Three Sista's Pty Ltd
05.2012 - 11.2019
Principal Project Officer (AO8)
Department of Housing & Public Works
01.2009 - 02.2012
Executive Officer (EL1)
Department of Prime Minister & Cabinet, Australian Government
08.2007 - 12.2008
Chief Executive Officer
Mapoon Aboriginal Shire Council
04.2006 - 08.2007
Assistant Regional Manager (AO7)
Aboriginal and Torres Strait Islander Housing
07.2003 - 04.2006
Senior Adviser (AO5)
Department of Transport and Main Roads
01.2000 - 06.2003
Chief Executive Officer
Yakanarra Aboriginal Corporation
01.1998 - 12.1999
Project Manager
Western Desert Puntukurnuparna Aboriginal Corporation
01.1994 - 01.1998
Diploma of Project Management - undefined
Southbank Institute of TAFE
Certificate IV in Training and Assessment - undefined
TAFE Queensland North
Diploma of Business - Accounting
TAFE WA South Metropolitan
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