Suman Hayer
Sydney
Summary
Hard working person, always willing to learn new skills. Have excellent communication skills. Have the ability to do multitask and organize work. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Assistant Machine Operator
Blackmores
10.2023 - Current
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- completing daily target and weekly KPI
- recording and Matching the production records for all the material is being used.
Customer Service Advisor
St George Bank
02.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Explained charges, fees, terms of sales and service agreements to customers daily.
- Interacting with customers for their everyday banking needs.
- Assisting customers with deposits, internet banking, withdrawals and cashing cheques.
- Balancing cash drawers at the end of the day.
- Opening the ATM at the start of the day, collecting excess cash and inserting new bills.
- Following all compliance policies of ST George including ID checks for large withdrawals.
- Counting all cash at the end of the week.
- Calling customers to assist with activate bank cards and set up pins.
- Identifying customers needs and referring them to other departments as required.
- Working as a team including communication with peers and other departments.
- Onboarding cash deliveries and doing the required paperwork.
- Reporting to the government for any unauthorised or suspicious transactions.
- Regular weekly training sessions regarding any policy changes.
Customer Service
Manly Warringah Cabs
12.2022 - Current
- Dispatching job, customers calling in and booking jobs for them into MTi dispatch system
- Handling customers and high volume of calls during busy times, as well as query calls from taxi drivers
- Great at multi-tasking to handle both inbound and outbound call to taxi drivers as well as customers, also conducting courtesy follow up calls to customers
- Active listening skills to understand correct customer details also high degree of problem solving and communication involved to best deal with customers.
Quality Assurance Coordinator
Puratos Canada
01.2020 - 09.2022
- Receive and log into quality system all samples submitted to external lab and follow-up with sample process flow
- Receive and/or collect samples and dispatches outside testing
- Prepare composites related to food products, and inspect raw materials
- Prepares, produces, and completes paperwork on all samples
- Perform Daily Pre-operational checks, plant housekeeping, Bi-weekly environmental monitoring
- Maintain order and cleanliness of laboratory areas and retention samples storage areas in plant
- Adhere to Good Laboratory
- Practices (GLP)
- Utilising SAP software as a enetrprise resource panning system to outake daily work and tasks
- HACCP checks
- Collecting micro-samples and sending to labs, and analysing results afterwards
- Calibrating lab equipment each day according to pre set standard of error
- Follow plant specific Hold/Disposal/rework Procedure
- Assist with maintaining process quality controls
- Document internal calibrations and verifications
- Record and enter data related to laboratory verification program I.E
- Temperatures, weights
- Monitor inventories and expiry dates of use supplies
- Contribute to inventory maintenance and supplies ordering
- Contribute with writing, review, and completion of standard operating procedures and other document control documents
- Complete required cleaning and sanitation according to laboratory hygiene and safety regulations.
- End of day cleaning, wiping down surfaces and sinks, product sample disposal, garbage disposal, and turning off equipment
- Facilitates positive release of products by reviewing batch documentation, ensuring products meet in-house and customer- specific requirements, and processes releases in inventory and
- Supports Puratos Foods safety and quality system by implementing and following procedures, enforcing GMP requirements, and participating in training.
- Follow all Occupational Health and Safety procedures related to laboratory environment
- Act in accordance with company policies related to personal and group health and safety practices and procedures
- Collects supplier and contractor facility documentation in accordance with Vendor Approval system
- Maintains document control and retrieval system for all production records, Puratos QA audits, Employee Training records, etc
- Finished product documentation: CoA’s, finished product specification (including allergen statement and nutritional information), Kosher certificate, GMO statement, Organic Certificate, Country of Origin,
- Vegan statement, letter of guarantee, finished product label, Quality
- Survey from customers and any other request
- Engage in permanent and continuous learning by participating in laboratory internal or external training programs
- Apply learning to work environment and role.
Pharmacy assistant
Shoppers Drugmart, Chilliwack
01.2019 - 01.2020
- Provided friendly customer service at prescription drop-off and pick-up counters
- Unpack, sort, count and label incoming merchandise, including items requiring special handling or refrigeration
- Selling over counter medicines including controlled substances while following various laws and policies
- Perform clerical tasks, such as filing, compiling and maintaining records whilst using various information systems on computers and handheld devices.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Sales Representative
Costco
01.2016 - 01.2018
- Customer facing role including service duties o Working as part of dynamic team and also performing duties independently o Utilising company IT software and hardware products to carry out business processes and to service customers needs
- Keeping regular check on temperatures for hot and cold food sections o Showing initiative in assisting various store department as needs arise.
Retail assistant
Target – Rouse Hill
- Serving/greeting customers and directing any queries in a friendly manner o Stocking shop floor and shelves in a neat and accurate manner .Handling cash and eftpos transactions through proper procedures. Developed a positive attitude towards building customer loyalty and improving the customer experience
Education
Bachelor of Medical Science - Biomedical and Micro-Biology
Western Sydney University
Hawkesbury Heights, NSW2011
Higher school certificate -
Mackellar Girls Campus
Manly Vale, NSW2006
Skills
- Excellent communication skills and ability To remain calm in difficult situations
- Best customer service
- High standard of personal grooming and Dress
- In-depth listening skills, taking time to Understand what people are saying and
- Asking questions as appropriate
- Ability to organize and prioritize workload
- Comfortable in changing environments and
- Situations, with remarkable ability to
- Bounce back from difficult situations
- Ability to work independently or in team Environment
- Critical thinking skills and flexibility to Adapt to situations as required
- Technical proficiency and fast learner With various software systems
- Organised and excellent time Management skills
Languages
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Assistant Machine Operator
Blackmores
10.2023 - Current
Customer Service Advisor
St George Bank
02.2023 - Current
Customer Service
Manly Warringah Cabs
12.2022 - Current
Quality Assurance Coordinator
Puratos Canada
01.2020 - 09.2022
Pharmacy assistant
Shoppers Drugmart, Chilliwack
01.2019 - 01.2020
Sales Representative
Costco
01.2016 - 01.2018
Retail assistant
Target – Rouse Hill
Bachelor of Medical Science - Biomedical and Micro-Biology
Western Sydney University
Higher school certificate -
Mackellar Girls Campus
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