Sunil kumar Y
Darwin
Summary
Proactive team leader consistently delivering high-quality customer service through unwavering determination and attention to detail. Performance oriented and enterprising leadership style, bringing an organized nature and analytical problem solving approach to every task. Customer oriented team player with expertise in generating optimal satisfaction levels for customers and building profits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Console Operator/Cook
United Quickstop
KATHERINE SOUTH
02.2025 - Current
- Ensuring fuel is dispensed safely, verifying fuel container/vehicle suitability.
- Monitoring for ignition sources on the forecourt (no smoking, mobile phones, etc.).
- Monitoring for drive-offs.
- Providing friendly and efficient service to customers.
- Answering customer questions about products and services.
- Assisting customers with any issues or concerns
- Processing payments via cash, cards, etc.
- Counting and recording money received and balancing against register sales
- Taking accurate dip and meter readings.
- Following safety procedures and protocols.
- Assisting with other tasks as needed
Manager
United
PINE CREEK
11.2024 - 01.2025
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with employees to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions. Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries
Console Operator
United Pie Face
Umina Beach
01.2024 - 11.2024
- Providing friendly and efficient service to customers.
- Answering customer questions about products and services.
- Assisting customers with any issues or concerns
- Operating cash registers and receiving payments for goods and services.
- Processing payments via cash, cards, etc.
- Counting and recording money received and balancing against register sales.
- Ensuring the forecourt and store are clean and well-presented.
- Restocking shelves and ensuring adequate supplies.
- Taking accurate dip and meter readings.
- Following safety procedures and protocols.
- Assisting with other tasks as needed
Assistant Store Manager
OTR
Wodonga
03.2023 - 01.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions. Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquirie
Console Operator
Ampol
Wodonga
08.2022 - 03.2023
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks. Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals. Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team
Team Leader
Metro Rail Victoria
01.2021 - 08.2022
- Concurrently manage multiple signage rebranding jobs across multiple locations as part of Metro Rail-Victoria
- Gathering and processing information from client briefs and site surveys to define the scope of works for each site
- Estimating/Quoting is done according to the projects
- Coordinate and liaise with customers, contractors, suppliers, and other stakeholders (internal & external) to ensure products are dispatched within the specific time frames
- Scheduling on site installations with contractors, suppliers, and other officials
- Manage purchase orders using the ERP system
- Attending site visits, job handovers, site meetings, Monitor and control budgets for all projects
- Managing Workflow, Training New hires, Creating and managing team schedules, reporting to senior management, evaluating performance, and providing feedback
- Identifying and applying career advancement opportunities and helping to resolve employee issues and disputes
Console Operator
United Quickstop
Ballarat
08.2019 - 01.2021
- Operating the fuel console and cash register.
- Processing customer payments for fuel and retail items.
- Providing excellent customer service.
- Ensuring the cleanliness and organization of the store.
- Restocking shelves and displays.
- May also perform other duties as assigned, such as assisting with minor maintenance tasks.
Education
Masters - informa;on technology (IT networking and cyber security)
Charles Stuart University
Melbourne01.2021
BACHELOR OF MECHANICAL ENGINEERING -
JNTUH
Hyderabad, INDIA01.2018
Skills
- Excel
- Customer service
- Payment processing
- Employee training
- Time management
- Problem solving
- MS Project
- Microsoft 365
Certification
Engineers Australia, 8772101
References
Available upon request.
Timeline
Console Operator/Cook
United Quickstop
02.2025 - Current
Manager
United
11.2024 - 01.2025
Console Operator
United Pie Face
01.2024 - 11.2024
Assistant Store Manager
OTR
03.2023 - 01.2024
Console Operator
Ampol
08.2022 - 03.2023
Team Leader
Metro Rail Victoria
01.2021 - 08.2022
Console Operator
United Quickstop
08.2019 - 01.2021
Masters - informa;on technology (IT networking and cyber security)
Charles Stuart University
BACHELOR OF MECHANICAL ENGINEERING -
JNTUH
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