Suraj Tamang
Summary
Dedicated hospitality professional with proven experience in high-turnover workplace environments across bar, food, and gaming operations. Recognized for exceptional leadership, interpersonal, and strong communication skills. Proficient in financial reconciliation, basic P&L analysis, and the use of Microsoft Office. Ability to learn and thrive in dynamic environments and ability to work flexible hours.
Overview
3
3
years of professional experience
Work History
Assistant Venue Manager
The Provincial Hotel
10.2024 - Current
- Ensuring the venue delivers an outstanding customer experience each shift, through an effective service model that exceeds the service standards
- Ensuring all reports of breaches to behavioural standards are taken seriously and all incidents are reported so they can be investigated and responded to appropriately.
- Proactively responding to performance metrics i.e. target labour percentages are maintained for shift.
- Maintaining people and culture in the team.
- Taking proactive steps to understand, reflect and constantly seek opportunities for further self-development to continuously learn and improve
DUTY MANAGER
Monsoons Restaurant And Party Bar
08.2023 - 10.2024
- Stock management, including wastage recorded, stock rotation and deliveries appropriately stored.
- Maintained compliance with company policies, objectives, and communication goals.
- Performed day-to-day opening and closing procedures and competent to perform EON and cash up.
- Ensuring venue presentation meets the highest standards possible by maintaining a constant awareness of the state of the environment (lighting, music, etc.)
DUTY MANAGER
Shenannigans
06.2022 - 08.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Implemented cost-saving measures to enhance profitability and align with budget.
GAMING SUPERVISOR(CASUAL)
Palmerston Gold and Country Club
03.2023 - 06.2024
- Performed end-of-month gaming and analyzed and resolved variances.
- Consulted with managers to organize special weekly gaming promotions.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Education
Bachelor of Information Technology -
Charles Darwin University
11.2022
Skills
- Leadership Management
- Operational Oversight
- Budgeting
- Training and mentoring
- Staff Management
- Team Building
- Priority management
- Staff scheduling
Timeline
Assistant Venue Manager
The Provincial Hotel
10.2024 - Current
DUTY MANAGER
Monsoons Restaurant And Party Bar
08.2023 - 10.2024
GAMING SUPERVISOR(CASUAL)
Palmerston Gold and Country Club
03.2023 - 06.2024
DUTY MANAGER
Shenannigans
06.2022 - 08.2023
Bachelor of Information Technology -
Charles Darwin University
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