Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

Talia Genovesi

Maribyrnong

Summary

A passionate and committed student driven to support and assist others in realising their full potential. Years of working in various customer service roles have given me the confidence to create enduring, uplifting relationships while achieving sales objectives. A new chapter as a support worker has enabled me to gain some insightful experience relevant to my future career as a psychologist and has made me eager to develop these skills further.

Overview

9
9
years of professional experience

Work History

Disability Support Worker

Hireup
09.2023 - Current

- Assisting a teenage girl with autism and ADHD with her community participation

- Taking her out to wherever she desires for example the city, bowling, walks, shopping, mini golf

- Supporting her in ways that allow her to increase social interaction such as ordering a coffee, and helping her understand the importance of human connection and trusting relationships

Disability Support Worker

Extended Families
05.2023 - Current

- Assisting a young boy living with Autism, cerebral palsy, and an intellectual disability by picking him up from school and encouraging him to participate in the community

- Take him to his physio appointments each week

- Activities done together include baking, playing soccer, watching movies, reading, and getting an afternoon snack


Guest Experience Specialist

Ascot Vale Leisure Center
01.2022 - Current
  • Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
  • Resolve guest complaints and discrepancies in prompt and courteous manner.
  • Duties involving facility tours, membership signups, member account handling, phone inquiries, booking appointments, and responding to emails

Hospitality Worker

Friends Of Ours Cafe
01.2021 - 01.2022
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Retail Sales Worker

Ghanda Clothing
10.2020 - 01.2021
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Christmas casual employee

Retail Worker

Priceline Pharmacy
09.2018 - 10.2020
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Managed efficient cash register operations.

Hospitality Worker

Schnitz
07.2015 - 08.2019
  • Prepared and served food and verified adherence of quality and safe food-handling standards.
  • Trained new staff members in customer service techniques and operations.

Education

Bachelor's Degree - Bachelor of Psychology

Victoria University
Melbourne, VIC
11.2023

High School Diploma -

St Columba's College
Melbourne, VIC
11.2019

Skills

  • Customer Service
  • Ability to Work in a Team
  • Creative Thinking
  • Building Positive Relationships
  • Active Listening Skills
  • Verbal and Written Communication
  • Problem-Solving Skills
  • CPR & FIRSTAID

HOBBIES

I lead a very active lifestyle and enjoy taking my dog on walks, going to the gym, doing pilates, and occasionally filling in for a netball team. 

Timeline

Disability Support Worker

Hireup
09.2023 - Current

Disability Support Worker

Extended Families
05.2023 - Current

Guest Experience Specialist

Ascot Vale Leisure Center
01.2022 - Current

Hospitality Worker

Friends Of Ours Cafe
01.2021 - 01.2022

Retail Sales Worker

Ghanda Clothing
10.2020 - 01.2021

Retail Worker

Priceline Pharmacy
09.2018 - 10.2020

Hospitality Worker

Schnitz
07.2015 - 08.2019

Bachelor's Degree - Bachelor of Psychology

Victoria University

High School Diploma -

St Columba's College
Talia Genovesi