Taneeka Simon

Causal 2018-21 then full time employment 2021-current

• Oversaw daily financial and operational aspects of the venue including cash handling, compliance and staff rostering.
• Extensive knowledge of NSW gaming systems including TAB, Keno and aristocrat gaming systems.
• Cultivated strong relationships with clients, leading to repeat business and referrals.
• Continuously updated knowledge of industry best practices through attending relevant conferences or workshops to ensure the venue''s offerings remained current and competitive.
• Maximized cost-effectiveness by complying with budget, labor, stock and revenue benchmarks

Causal staff 2013-2016, shift supervisor 2016-2021

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.