Summary

Overview

Work History

Education

Skills

References

Timeline

Tanya Marshall

Bayswater,VIC

Summary

Driven, motivated, and energetic professional with a deep passion for mental health and AOD. Strong dedication to supporting others on their recovery journey. Diverse career as a Business Development Manager, Retail Manager, Beauty Salon Manager, and owner, with experience in the hospitality industry. Extensive knowledge and exposure in working with a wide range of individuals, including clients, employees, customers, organizations, business owners, and sales leaders. Equipped with invaluable skills to navigate real-life challenges and situations in a supportive and respectful manner, consistently achieving positive outcomes. Bring the success of my own lived experience and am fully committed to helping others reclaim their lives through services.

Overview

years of professional experience

Work History

Bar, Gaming, Food and Functions Attendant

Eastwood Golf Club

01.2022 - Current

My current workplace is at Eastwood Golf Club where I work in all areas of the venue including bar, gaming, kitchen, bistro and function room
My role is to create a welcoming atmosphere, provide an excellent and high level of customer service as well as maintaining responsible service of alcohol and gaming practices

Beauty Therapist and Salon Owner

Inner Beauty

01.2016 - Current

Currently I work in my own beauty salon Inner Beauty
As the owner, my duties include the day to day running of the salon, creating and executing marketing plans, budgets, targets, managing stock and ensuring a high standard of customer service

Food And Beverage Assistant

Overton Catering

01.2015 - 01.2017

I worked for Overton Catering as a Food and Beverage Assistant developing people skills as well as service

Beauty Therapist and Salon Manager

Essential Beauty

01.2011 - 01.2016

I worked at Essential Beauty as Salon Manager, I was responsible for the day-to-day operations of the salon which was open 7 days a week and managed a team of 8 staff

Business Development Manager

Baxter Laboratories (BC Health)

09.2009 - 09.2011

I worked for BC Health as a Business Development Manager
This was an on the road position selling skincare to the Pharmacy and Health Food industry
My territory consisted of CBD, Eastern Suburbs and regional Albury
I looked after 220 accounts plus
My role included training retail staff and store owners, I work to strict KPI'S, I was always aware of what was happening in the marketplace
I ran a tight call schedule and managed reports efficiently

Business Development Manager

Williams International (Eagle Pack)

01.2007 - 01.2009

I worked for Eagle pack Pet Food as an Account Manager/ Business Development Manager
I took care of 300 accounts
My role included training of retail staff and Veterinarians
Conducted demonstrations at promotional events and expos
Worked to strict KPI'S

Retail Manager

Priceline Pharmacy

01.2006 - 01.2007

I worked at Priceline Pharmacy as a Retail Manager where my duties included rosters, banking, 450 accounts, promotions, stock control and management, sales reports, store purchasing and the day to day operations of the store

Beauty Therapist/ Body Piercer

Hairhouse Warehouse

01.2003 - 01.2006

I worked at Hairhouse Warehouse as a Body Piercer and Beauty Therapist
I had many responsibilities such as building my client base, ordering stock, adding weekly takings answering phones, booking appointments and speaking to sale representatives about promotions and new products

Retail Coordinator

Wheelers Pharmore Pharmacy

01.2002 - 01.2003

I worked at Wheelers Pharmore Pharmacy as a retail coordinator which gave me great customer service skills as well as great office skills such as entering invoices, calculating the stores budget, ordering stock for the shop and undertaking many phone calls for various reasons

Education

Certificate IV Mental Health Peer Work -

Swinburne University

Croydon, VIC

09.2024

Mental Health First Aid Certificate -

RSA Melbourne

01.2024

Responsible Service of Alcohol, Responsible Service Of Gaming and Food Safety Certificate -

RSA Melbourne

01.2023

Diploma of Beauty Therapy -

Morrison's

01.2011

Certificate IV Beauty Therapy -

Helene Abicair Collage of Beauty

01.2004

Certificate II Retail Operations -

MEGT

01.2003

Completed Year 12 -

Ringwood Secondary College

01.2001

Skills

Respectful and confident dealing with clients and staff
Empathy and Compassion
Non-judgemental support
Ability to multitask
Team Player
Problem-solving skills
Oral communication

Written communication
Ability to make accurate observations and reports
Knowledge of computers and information technology
Self-Care Techniques
De-Escalation Techniques
Group facilitation skills

References

Available upon request.

Timeline

Bar, Gaming, Food and Functions Attendant

Eastwood Golf Club

01.2022 - Current

Beauty Therapist and Salon Owner

Inner Beauty

01.2016 - Current

Food And Beverage Assistant

Overton Catering

01.2015 - 01.2017

Beauty Therapist and Salon Manager

Essential Beauty

01.2011 - 01.2016

Business Development Manager

Baxter Laboratories (BC Health)

09.2009 - 09.2011

Business Development Manager

Williams International (Eagle Pack)

01.2007 - 01.2009

Retail Manager

Priceline Pharmacy

01.2006 - 01.2007

Beauty Therapist/ Body Piercer

Hairhouse Warehouse

01.2003 - 01.2006

Retail Coordinator

Wheelers Pharmore Pharmacy

01.2002 - 01.2003

Certificate IV Mental Health Peer Work -

Swinburne University

Mental Health First Aid Certificate -

RSA Melbourne

Responsible Service of Alcohol, Responsible Service Of Gaming and Food Safety Certificate -

RSA Melbourne

Diploma of Beauty Therapy -

Morrison's

Certificate IV Beauty Therapy -

Helene Abicair Collage of Beauty

Certificate II Retail Operations -

MEGT

Completed Year 12 -

Ringwood Secondary College

Summary

Overview

Work History

Bar, Gaming, Food and Functions Attendant

Beauty Therapist and Salon Owner

Food And Beverage Assistant

Beauty Therapist and Salon Manager

Business Development Manager

Business Development Manager

Retail Manager

Beauty Therapist/ Body Piercer

Retail Coordinator

Education

Certificate IV Mental Health Peer Work -

Mental Health First Aid Certificate -

Responsible Service of Alcohol, Responsible Service Of Gaming and Food Safety Certificate -

Diploma of Beauty Therapy -

Certificate IV Beauty Therapy -

Certificate II Retail Operations -

Completed Year 12 -

Skills

References

Timeline

Bar, Gaming, Food and Functions Attendant

Beauty Therapist and Salon Owner

Food And Beverage Assistant

Beauty Therapist and Salon Manager

Business Development Manager

Business Development Manager

Retail Manager

Beauty Therapist/ Body Piercer

Retail Coordinator

Certificate IV Mental Health Peer Work -

Mental Health First Aid Certificate -

Responsible Service of Alcohol, Responsible Service Of Gaming and Food Safety Certificate -

Diploma of Beauty Therapy -

Certificate IV Beauty Therapy -

Certificate II Retail Operations -

Completed Year 12 -

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