Tasnova Sowat
Redfern,NSW
Summary
Results-driven waitress with a proven track record in fast-paced dining environments, known for delivering exceptional customer service and maintaining high cleanliness standards. Expertise in managing table turnover efficiently while thriving in high-pressure situations, contributing to improved customer retention rates through consistent quality service.
Proficient Makeup Artist with great understanding of makeup artistry. Qualified to perform various makeup application techniques for any occasion. Patient, service-minded and can adapt well in any environment.
Overview
6
6
years of professional experience
Work History
Waitress
Crown Tower
Sydney, Australia
12.2023 - Current
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Maintained a positive attitude towards coworkers and customers at all times.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated effectively with kitchen staff regarding customer orders.
- Greeted and seated customers in a timely and friendly manner.
- Managed table settings, including the arrangement of cutlery and glassware.
- Set tables for upcoming meals by following food service guidelines.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Cleaned spills immediately using appropriate methods per company policy.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Recognized by management for providing exceptional customer service.
Waitress
6HEAD Restaurant
Sydney, Australia
11.2022 - 10.2023
- Provided assistance to customers when necessary by answering questions or providing product information.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness and organization of serving stations and dining areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Removed dishes and glasses from tables for cleaning.
Waitress
Crinitis Restaurant
Sydney, Australia
12.2021 - 10.2022
- Serving food and drinks to customers
- Cleaning and setting up tables
- Serving and looking after customers
Retail Worker
Salvation Army
North Paramatta, NSW
07.2019 - 09.2019
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Initiated friendly conversation with customers to determine level of assistance required.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent customer service, resolving issues and answering queries promptly.
Education
Certificate 3 - Makeup
TAFE NSW
NSW06-2025
GCE A Level -
Academia
Bangladesh01.2014
GCE 0 Level -
Academia
Bangladesh01.2012
Skills
- Certified RSA
- Certified makeup artist
- Experienced section waitress
- Color principles
- Customer service
- Upselling
- Plate presentation
- Greeting guests
- Handling complaints
- Stress management
- Liquor, wine, and food service
- Serving food and drinks
- Dining area maintenance
- Strong multitasking
- Point of sale (POS) system operations
- Ordering procedures
- Bridal makeup application
- Creative makeup application
- Makeup contouring
- Skin-tone management
- Eyebrow styling
- Foundation application
- Makeup application
- Fashion show makeup
- Photography makeup
- Face analysis
- Clear communication
Personal Information
- Available: Weekdays and Weekends
- Visa Status: Australian Permanent Resident
Languages
Bengali
Professional
English
Professional
Timeline
Waitress
Crown Tower
12.2023 - Current
Waitress
6HEAD Restaurant
11.2022 - 10.2023
Waitress
Crinitis Restaurant
12.2021 - 10.2022
Retail Worker
Salvation Army
07.2019 - 09.2019
Certificate 3 - Makeup
TAFE NSW
GCE A Level -
Academia
GCE 0 Level -
Academia
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