Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Languages
Timeline
Generic
TATIANA FERNANDES

TATIANA FERNANDES

Sunnybank,QLD

Summary

Highly motivated and adaptable professional with extensive experience in customer service and restaurant management. Skilled in effective communication, team collaboration, and problem-solving, ensuring smooth operations and high customer satisfaction. Demonstrated leadership abilities through managing teams, scheduling, and leading by example in various fast food establishments. Holds a High School Diploma in Science and Technology from Escola Secundaria Alberto Sampaio.







Overview

6
6
years of professional experience

Work History

Customer Service Team Member

WebHelp
01.2023 - 07.2023
  • Renewed and provided car rental information and sales to customers.
  • Provided excellent customer care and support.
  • Worked through both English and Portuguese sale calls.
  • Developed tailored solutions for unique customer challenges, enhancing their overall experience with the company.

Restaurant Manager

Pizza Hut
02.2022 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Customer Service Team Member

BetweenPercentages
09.2021 - 01.2022
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Ensured proper contract renewals to benefit customer satisfaction.
  • Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.

Fast Food Restaurant Employee

Burger King
02.2021 - 08.2021
  • Understanding of food safety and preparation.
  • Team work skills.
  • Excellent customer service.

Floor Staff Member

Continente (Sonae)
03.2020 - 12.2020
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.

Restaurant Employee

McDonald's
10.2017 - 01.2020
  • Providing exceptional customer care and service
  • Cash handling
  • Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
  • Managing Stock
  • Extensive cleaning knowledge
  • Knowledge of health and safety procedures.
  • Maintained high levels of food safety through proper handling, preparation, and storage procedures.

Education

High School Diploma - Science and Technology

Escola Secundaria Alberto Sampaio
Braga, Portugal
07.2019

Skills

  • POS System Operation
  • Cash Handling
  • Customer Focus
  • Customer Service
  • Customer Complaint Resolution
  • Punctual and Reliable
  • Inquiry and Account Management
  • Data Entry
  • Product Sales

Leadership Experience

I have demonstrated leadership skills in my Fast Food Restaurant Manager position as I took the role of managing the people and the production of the shift accross the time I worked there. From schedules to leading by example by displaying good behaviours I believe I can be a great leader

Communication Skills

As a Customer Service Team Member I have gained communication skills and I am able to talk to customers and coworkers alike with no issue whatsoever and I am able to convey my messages properly. In addition I have also gained communication skills from working in my several Fast Food Restaurant positions as a lot of teamwork and communication is required for things to function smoothly and have good running shifts

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Team Member

WebHelp
01.2023 - 07.2023

Restaurant Manager

Pizza Hut
02.2022 - 12.2022

Customer Service Team Member

BetweenPercentages
09.2021 - 01.2022

Fast Food Restaurant Employee

Burger King
02.2021 - 08.2021

Floor Staff Member

Continente (Sonae)
03.2020 - 12.2020

Restaurant Employee

McDonald's
10.2017 - 01.2020

High School Diploma - Science and Technology

Escola Secundaria Alberto Sampaio

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