Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tayla Fishburn

Tayla Fishburn

Brisbane,QLD

Summary

I am currently in Griffith University studying for a Bachelor of Business along side majoring in Finance & Business Analytics. In addition, I work full-time at Gallagher Bassett as a Claims Support Officer for workers' comp for over 2 years. My involvement in these dynamic fields, Business and Insurance, has allowed me to gain insight and skills which can further my achievements and assist in navigating my career aspirations. I am eager to contribute my knowledge to become an exceptional team player and employee.

Overview

4
4
years of professional experience

Work History

Claims Consultant

Gallagher Bassett
03.2023 - Current
  • Deeper understanding of policy wording, regulations, and industry standards. Knowledge of relevant legislation (Workers' comp), and staying updated on changing compliance requirements.
  • Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
  • Making a 'judgement call' when not provided with much information, and applying logic and knowledge under unique claim circumstances.
  • Reviewing policies and documentation in detail, being able to investigate the claim to ensure we can process payments, and identifying patterns and inconsistencies in claims.
  • Writing clear and professional emails, knowledge in phone etiquette, and being able to assist & explain complex issues in simple terms.
  • Able to work on different industry-specific platforms and systems, and proficiency in Microsoft office software's such as excel, power-point, and work.

Restaurant Server

Schnitz
05.2021 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Being able to manage multiple tasks at once, working efficiently during high-pressure rushes, and staying organised in high pace settings.
  • Staying calm and collected, maintaining a positive attitude, and being able to manage your emotions during complaints or conflicts.

Education

Bachelor of Business - Majoring in Finance And Business Analytics

Griffith University
QLD

Skills

  • Insurance policy knowledge
  • Problem-solving
  • Teamwork and collaboration
  • Critical thinking
  • Computer skills
  • Customer service and support
  • Payment processing
  • Team Training
  • Phone etiquette
  • Adaptability

Accomplishments

  • Achieved employee of the month for April 2025
  • Being involved in side projects such as approving payments from people within our team, being involved in training sessions, contributing in creating graphs with data, and sending workflow emails.
  • Collaborating and assisting with Claim Owners within the business.

Timeline

Claims Consultant

Gallagher Bassett
03.2023 - Current

Restaurant Server

Schnitz
05.2021 - 02.2023

Bachelor of Business - Majoring in Finance And Business Analytics

Griffith University

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Tayla Fishburn