Tayla Ingham
Madora,WA
Summary
Versatile Administration Officer with expertise in task management and prioritization. Demonstrated ability to enhance quality, productivity, and customer service through adaptability and a proactive approach. Committed to continuous improvement and skill development, contributing effectively within team environments to support organizational goals.
Overview
14
14
years of professional experience
Work History
Administration Officer
Automotive Inspection Services & DRD 4x4
Mandurah, Australia
02.2022 - Current
- I am currently on maternity leave from my full-time role as an Administrative Officer for Automotive Inspection Services in Mandurah. I had taken on a dual administrative role where I have had to support and oversee administrative duties for the business's sister company DRD 4x4.
- Managed scheduling for inspections and maintenance appointments efficiently.
- Organised and scheduled inspections, maintenance appointments, and bookings to optimise workflow
- Trained new employees on administrative procedures and company policies.
- Write and distribute emails to staff and clients
- Develop and maintain filing system and registers
- Prepare weekly employee work schedules for team members
- Drafted agendas, recorded minutes, and created meeting documents to ensure clear communication and follow-up
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Quoted upcoming jobs for clients to facilitate timely project execution and client satisfaction
- Applied MYOB and Xero to streamline accounting processes
- Record expenses and maintain accounting records
- Work with shop supervisors and management to maintain status reports and update information on client projects
Owner - Professional Nanny & Store Manager
Automotive Inspection Services & DRD 4x4
Mandurah, Australia
02.2022 - 10.2025
- When required I supported the business in other areas on a casual basis. This saw me work weekends and overtime at Sundae Wyld retail store in Mandurah and provide Professional Nanny Services to my employer's kids.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
- Assisted children with homework assignments and special projects across different subjects
- Promoted language development skills through reading and storytelling
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Services Compliance Officer
Woolworths
Warnbro, Australia
09.2012 - 02.2022
- Through a period of 10 years I worked for Woolworths as a Store Services Compliance Officer. Throughout this period I performed the following duties
- Executed daily operational tasks to ensure compliance with standards and enhance service quality.
- Executed duties following established standards and policies to ensure a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmospheres
- Improved operations through consistent hard work and dedication
- Develop efficient rosters and organise break schedules
- Utilized Kronos payroll system to manage employee time and attendance.
- Maintained payroll information by calculating, collecting and entering data
- Demonstrated proficiency in Microsoft Office Suite for various tasks.
- Provided respectful and friendly assistance to colleagues and customers, fostering a supportive environment.
- Offered friendly and efficient service to customers
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved customer complaints and adjusted policies to improve satisfaction and adapt to evolving needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
Education
High School Diploma -
Comet Bay College
Secret Harbour, WA11-2015
Certificate III - Education Support
Challenger TAFE
Rockingham, WA01-2015
Certificate I - Leadership
Challenger Tafe
Rockingham, WA01-2015
Cert II - Community Services
Challenger Tafe
Rockingham, WA01-2014
Cert II - Retail Make-up and Skincare
Challenger Tafe
Rockingham, WA01-2013
Skills
- Administrative Support
- HR Administration
- MYOB and Xero expertise
- Microsoft Applications
- Microsoft program proficiency
- File Management
- Schedule Management
- Quotation requests
- Appointment Booking
- Documentation
- Task prioritization
- Customer Relations & Process Improvement
- Team Coordination
- Teamwork
- Problem Solving
- Conflict Resolution
- Verbal communication
- Proactive Approach
- Organizational management
- Staff Meetings
- Employee training
References
- Louise Herbert, Administration Officer, DRD 4X4, 0431 165 461
- Tori Gorst, Personal Reference, 0459 576 866
Timeline
Administration Officer
Automotive Inspection Services & DRD 4x4
02.2022 - Current
Owner - Professional Nanny & Store Manager
Automotive Inspection Services & DRD 4x4
02.2022 - 10.2025
Store Services Compliance Officer
Woolworths
09.2012 - 02.2022
High School Diploma -
Comet Bay College
Certificate III - Education Support
Challenger TAFE
Certificate I - Leadership
Challenger Tafe
Cert II - Community Services
Challenger Tafe
Cert II - Retail Make-up and Skincare
Challenger Tafe