Tayla Lawrence
Ipswich ,QLD
Summary
Experienced manager with a proven track record of leading successful teams, demonstrating exceptional planning and organizational skills. Equipped employees to independently handle daily functions and meet customer needs, ensuring smooth operations. Dedicated trainer and mentor known for exceptional management abilities and a results-driven approach. Detail-oriented assistant manager with over 9 years of progressive leadership experience. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and focused on achieving important objectives. Strengths lie in relationship-building, multitasking, and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Duty Manager
Coffee Club Cafe
2023.05 - 2024.03
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
1st Assistant Manager
Zarraffas
2022.11 - 2023.05
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Coffee Club Cafe
2021.05 - 2022.11
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Staff Member
Manly Outside School Care
2021.03 - 2021.05
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Worked with young children daily.
Store Manager
Coffee Club Cafe
2018.06 - 2021.02
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
1st Assistant Manager
Zarraffa's Coffee
2017.10 - 2018.05
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
No Degree - School
Cavendish Road State High School
Holland Park, QLDSkills
- Coffee and Tea Service
- Teamwork and Collaboration
- Supplies Monitoring and Restocking
- Workstation Setup and Breakdown
- Employee Training and Supervision
- Managing Orders and Deliveries
- Valid Driver's License
- Equipment Troubleshooting and Maintenance
- Cash Drawer Operations
- Kitchen Safety Standards
- Customer Relations
- Customer Service
- Hiring and Training
- Scheduling and Coordinating
- Managing Operations and Efficiency
Timeline
Duty Manager
Coffee Club Cafe
2023.05 - 2024.03
1st Assistant Manager
Zarraffas
2022.11 - 2023.05
Shift Leader
Coffee Club Cafe
2021.05 - 2022.11
Staff Member
Manly Outside School Care
2021.03 - 2021.05
Store Manager
Coffee Club Cafe
2018.06 - 2021.02
1st Assistant Manager
Zarraffa's Coffee
2017.10 - 2018.05
No Degree - School
Cavendish Road State High School
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