Taylah Bonner
206/11 Pinnacle Street Miranda ,NSW
Summary
Dedicated and compassionate, with positive approach to ensuring patient comfort and safety. Familiar with basic medical terminology and procedures, and capable of efficiently transporting patients within healthcare facilities. Committed to contributing to patient care and operational efficiency.
Highly-qualified Housekeeping manager offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.
Skilled Housekeeping Supervisor adept at managing services of 85 hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Transport Officer
State Medical Assistance
2024.11 - Current
- Served as an integral part of the healthcare team by providing critical support during emergency situations or code responses within the facility.
- Participated in ongoing training sessions to stay up-to-date on best practices for safe patient handling techniques.
- Utilized excellent communication skills to relay essential information regarding patient status, ensuring continuity of care throughout the transportation process.
- Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
Accomodation Manager
Iris Capital Group
2022.10 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Housekeeper/Business Owner
Taylahs Cleaning Services
2020.04 - 2021.04
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Documented and reported all necessary facility and building repairs observed.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Learned and remained updated on statutory requirements and regulations.
Housekeeping Manager
Raffertys Cleaning Services
2019.04 - 2020.03
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of number of 20 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Housekeeper Supervisor
Raffertys Resort
2018.10 - 2019.04
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Managed team productivity and workflow to exceed quality standards.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
Basic Training
Australian Army
2017.07 - 2017.09
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Leader of platoon
- Following strict instructions and daily routine
- Working 15-16 hours a day
- Self and army discipline
- Working in a team and or individually
Customer Service Supervisor
Belmont Specialty Cakes And Pies
2012.10 - 2014.10
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cleaned and maintained kitchen equipment and oven.
Education
Certificate III - Non Emergency Patient Transport
Australian Paramedical Collage
Broadbeach, QLDHigh School Diploma -
Swansea High School
Caves Beach09.2015
Skills
- Customer service
- Works well independently
- Works Well Under Pressure
- Well presented
- Attention to detail
- String work ethic
- Self motivated
- Time management
- Positive attitude
- Computer literate
- Active listening skills
- Excellent communication skills
- People orientated
- Adapts well the change
- Cleaning techniques
- Employee training
Additional Information
REFERENCES
Toni Mullard - Manager:
0437715186
Melissa Petrie - Front office manager:
0415391001
Nathan Telfer - Resort general manager:
0420988474
Jack Baldwin - Housekeeper:
0435 837 991
Suezanne Brown - Front office manager:
0451 452 863
Certification
- Provide first aid
- Provide Basic Emergency life support
- Provide Cardiopulmonary Resuscitation
Timeline
Patient Transport Officer
State Medical Assistance
2024.11 - Current
Accomodation Manager
Iris Capital Group
2022.10 - Current
Housekeeper/Business Owner
Taylahs Cleaning Services
2020.04 - 2021.04
Housekeeping Manager
Raffertys Cleaning Services
2019.04 - 2020.03
Housekeeper Supervisor
Raffertys Resort
2018.10 - 2019.04
Basic Training
Australian Army
2017.07 - 2017.09
Customer Service Supervisor
Belmont Specialty Cakes And Pies
2012.10 - 2014.10
Certificate III - Non Emergency Patient Transport
Australian Paramedical Collage
High School Diploma -
Swansea High School