Tilly Droop
Algester, Brisbane,QLD
Summary
Motivated professional with over 4 years experience in customer service. I have an outgoing and open minded attitude & am always eager to expand my knowledge within both the tourism and hospitality industry. I love working in a team environment and thrive in frontline sales/ representative based roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook / Food and Beverage Attendant
CaPTa- Wildlife Habitat Port Douglas
Port Douglas, QLD 4877
04.2024 - 09.2024
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food and Beverage Attendant /Retail Worker
CaPTa- Rainforestation Nature park Kuranda
Kuranda, QLD
10.2023 - 04.2024
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Maintained a positive attitude towards coworkers and customers at all times.
Operations Team Member
Tropic Wings Charters
Cairns, QLD
10.2023 - 04.2024
- Conducted audits to ensure compliance with company policies and procedures.
- Provided customer service support for inquiries regarding operations-related issues.
- Performed data entry for tracking purposes within the organization's systems.
- Ensured accuracy of all paperwork associated with operational activities.
- Managed scheduling and staffing needs for operations team members.
Console Operator
Marano's Fuel
Mossman, QLD
10.2019 - 04.2023
- Operated cash register to process payments and issue receipts.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Assisted in training new employees on proper operating procedures.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Monitored fuel tanks to maintain adequate supply levels.
- Performed daily inventory checks of merchandise and supplies.
- Ensured safety regulations were followed at all times.
- Provided excellent customer service by addressing complaints promptly.
- Processed credit card transactions accurately and securely.
Education
High School Diploma -
Mossman State High School
Mossman, QLD10-2022
Skills
- Excellent Customer service
- Positive and professional
- Punctual
- Open Minded and Outgoing
Certification
- Accredited Responsible Serving of Alcohol Certificate (RSA)
- Australian Drivers License
References
- Joel Wale - CaPTa HR - WildLife Habitat, Rainforestation Nature Park
email - hradmin@capta.com.au
phone- +61 7 4041 9455
Anne White - Head chef WildLife Habitat
email - whiteannie1962@bigpond.com
phone- 0402266430
Timeline
Cook / Food and Beverage Attendant
CaPTa- Wildlife Habitat Port Douglas
04.2024 - 09.2024
Food and Beverage Attendant /Retail Worker
CaPTa- Rainforestation Nature park Kuranda
10.2023 - 04.2024
Operations Team Member
Tropic Wings Charters
10.2023 - 04.2024
Console Operator
Marano's Fuel
10.2019 - 04.2023
High School Diploma -
Mossman State High School
- Accredited Responsible Serving of Alcohol Certificate (RSA)
- Australian Drivers License
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