Toby Pedersen

McDonalds Australia

FLEMINGTON, VIC

11.2021 - Current

Youngest ever McDonalds employee to be promoted to crew trainer and enrolled in Certificate III in Retail traineeship within two months of starting in casual role (at age 15).
Led, onboarded and trained more than 40 new recruits at McDonalds Flemington store.
Regularly called upon to undertake key management roles of store open and close, including security, cleaning and store supervision.
Assist with Customer Difficulties
Build Customer Relationships and Loyalty
Work Effectively in a Team
Work Effectively in a Service Environment
Identify and Respond to Security Risks
Contribute to Workplace Health and Safety
Use Hygienic Practices for Food Safety
Participate in Safe Food Handling Practices
Monitored food safety practices to maintain compliance with health regulations.
Trained new crew members on operational procedures and customer service standards.
Ensured safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary.
Led weekly safety trainings covering topics such as emergency preparedness plans, proper food handling techniques and workplace hazard prevention measures.
Assisted customers with product selection decisions according to individual needs.
Monitored the implementation of new procedures to ensure compliance with company standards.