Trisha Rees
East Melbourne,VI
Summary
Friendly and enthusiastic Sales Person with years of specialization in cold calling , Business to Business , Customer Services also in Retail . Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
14
14
years of professional experience
Work History
Rostering Coordinator
One Doorway
07.2023 - 11.2023
- Used company software and databases to maintain records of services.
- Create an effective scheduling and Rostering services to align care workers rosters efficiently to meet customers requirements.
- Plan, forecast, and management work force planning requirements, including roster changes, leave and absence planning and new employment onboarding to ensure effective coverage of all shifts and clients needs and services
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Used job-related software to draft and finalize written correspondence and documentation.
- Provide administrative support as required by the operations team.
Quality Control Inspector
Tilly Soaps
04.2021 - 10.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Swimming Teacher
Casey RACE
05.2017 - 03.2019
- Provide assistance with staff selection, training, and supervision
- Instruct participants in swimming, or other recreational activities and provide safety precaution information
- Rescue distressed persons, using rescue techniques and equipment
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
Production Worker
Tilley Soaps
04.2016 - 05.2017
- Operate machinery used in the production process, or assist machine operators
- Start machines or equipment in order to begin production processes
- Examine products to verify conformance to quality standards
- Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Assembled and tested various products to meet production requirements and quality control standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Intake Officer
One Doorway
11.2023 - Current
- Coordinated with multiple departments to ensure seamless client onboarding experience.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
- Improved customer satisfaction with timely and professional responses to inquiries.
- Observed strict confidentiality guidelines to properly secure information and data.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined client intake process by implementing an efficient case management system.
- Prepared reports to document incidents and for Care Team.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
Retail Assistant
Millers Fashion Club
03.2011 - 03.2012
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Enforce safety, health, and security rules
- Establish credit policies and operating procedures.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Manurewa High School
1993
Skills
- Administrative Management
- Regulatory Standards
- Presentation Delivery
- Safety Education
- Maintaining Clean Work Areas
- Quality Standards Adherence
Timeline
Intake Officer
One Doorway
11.2023 - Current
Rostering Coordinator
One Doorway
07.2023 - 11.2023
Quality Control Inspector
Tilly Soaps
04.2021 - 10.2021
Swimming Teacher
Casey RACE
05.2017 - 03.2019
Production Worker
Tilley Soaps
04.2016 - 05.2017
Retail Assistant
Millers Fashion Club
03.2011 - 03.2012
Manurewa High School
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